Air Passenger Rights

Your Air Passenger Rights are protected by Regulation (EC) 261/2004. This Regulation provides common rights on flight compensation for passengers in the event of more than 3 hours delay, cancellation and overbooking.

Know your rights

According to Regulation EC 261/2004, you have three main rights when your flight gets disrupted:

Right to care when your flight is delayed by more than 2 hours, cancelled or overbooked

Regulation EC 261/2004 requires airlines to take care of you during the flight disruption by providing:

Two free phone calls

Email or free fax

Free meals & drinks

Accommodation at a hotel

Transport to/from airport

Additionally, your expenses are to be refunded if the airline didn’t provide care

If you had additional expenses due to the airline not providing care, you are entitled to a refund as long as the expenses can be considered reasonable - champagne or stays at a five stars hotels wouldn't be.

Flight delayed, but you were offered re-routing

Flight delayed, but you were offered flight ticket refund

Flight cancelled, but you were offered re-routing

Flight cancelled, but you were offered flight ticket refund

Denied boarding, but it was the airline’s fault

Denied boarding, but it was your own fault (late to gate, passport issues, etc.)

FAQ

Can I get denied boarding compensation because of overbooking? What are my other rights?

In this case, you can expect to:

  • Recover the full price of the ticket within 7 days from the date of the incident
  • Get a ticket on the next plane to your final destination, under similar terms
  • Select a later flight under similar conditions.

If you choose to travel on a different route, and you have to wait, the carrier is required to provide you with free meals and drinks, access to two free calls, let you use email or send a free fax. When you have to wait for a flight for one or more nights – you must be granted free accommodation in a hotel, including transport to/from the airport.

I am a non-EU citizen. Can I expect compensation for a cancelled or delayed flight?

Yes. Irrespective of the passenger’s nationality, the regulation applies to all passengers who departed from any airport within the EU or arrived to the EU on an airline registered in the European Union.

Several people (family members, friends travelling together, etc.) booked tickets together and all the names are on a single booking form. Which person has to fill in the claim?

When completing the form, you can fill in a claim on behalf of each passenger whose ticket was booked along with yours. You will need to enter the data for each passenger, and we will send them the links to your completed claim and to the document that they will have to sign, in order for us to represent their rights.

In addition, each passenger can choose to fill in a claim for himself.

What law regulates the payment of compensation for delayed or cancelled flights?

The rights of air passengers and the obligations of airlines are outlined in EU law by Regulation (EC) No. 261/2004. The document details the rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

What Our Clients Say About Us

Skycop is rated “Great” on Trustpilot

It actually works

I wasn't sure if it was going to work as I missed a pretty short connection but it did. Thanks Skycop for the attention.

Hope that in the future they can have missing baggage claims as well.

REC

Uruguay

Excellent service

High recommend. Just 1 week and I get the money from Ryanair Thank you skycop

Julija Danilceva

United Kingdom

Only positive experience and a surprising result!

It was an unexpectedly positive experience. I thought there was no chance to get the compensation for my family, as the cost for the flight tickets was relatively low. Airlines gave a negative response and Skycop turned it to positive in 3 months. Thank you Skycop for great cooperation, smooth communication and benefiting to coming vacation.

Stela

Belgium

I used this company to claim compensation for cancelled flight

I used this company to claim compensation for a canceled flight with a local Norwegian flight company and I am very satisfied of the communication and I confirm that I just received the compensation. There is another flight company that makes another claim process too long, but I am sure Skycop can handle it. I recommend Skycop as they are very professional and available for any questions.

Gogo Stanoevski

Macedonia

Just when I lost hope!

It took some time , but this is what I was told in advance . Very professional . I am completely satisfied and gratefull

Igor Spalatin

Croatia

Absolutely the best service

We Can only give our highest recommendation to skycop 😊

Heidi Aaby Vilhelmsen

Denmark

Highly recommended!

No waste of time for the preparation of the papers. Some clicks, signatures and wait for your refund.

Nika Faininovna

Lithuania

They give all explanations about the…

They give all explanations about the process is very simple, and they keep their professional job, may take some time but is because the flight companies. Thank for all help and for hard work 👍🏼

Ivan Atova

Portugal

Was your flight disrupted?

Turn your delayed, cancelled or overbooked flight into a compensation up to €600!