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Air Passenger Rights

Your Air Passenger Rights are protected by Regulation (EC) 261/2004. This Regulation provides common rights on flight compensation for passengers in the event of more than 3 hours delay, cancellation and overbooking.

Know your rights

According to Regulation EC 261/2004, you have three main rights when your flight gets disrupted:

Right to care when your flight is delayed by more than 2 hours, cancelled or overbooked

Regulation EC 261/2004 requires airlines to take care of you during the flight disruption by providing:

Two free phone calls

Email or free fax

Free meals & drinks

Accommodation at a hotel

Transport to/from airport

Additionally, your expenses are to be refunded if the airline didn’t provide care

If you had additional expenses due to the airline not providing care, you are entitled to a refund as long as the expenses can be considered reasonable - champagne or stays at a five stars hotels wouldn't be.

Flight delayed, but you were offered re-routing

Flight delayed, but you were offered flight ticket refund

Flight cancelled, but you were offered re-routing

Flight cancelled, but you were offered flight ticket refund

Denied boarding, but it was the airline’s fault

Denied boarding, but it was your own fault (late to gate, passport issues, etc.)


Can I get denied boarding compensation because of overbooking? What are my other rights?

In this case, you can expect to:

  • Recover the full price of the ticket within 7 days from the date of the incident
  • Get a ticket on the next plane to your final destination, under similar terms
  • Select a later flight under similar conditions.

If you choose to travel on a different route, and you have to wait, the carrier is required to provide you with free meals and drinks, access to two free calls, let you use email or send a free fax. When you have to wait for a flight for one or more nights – you must be granted free accommodation in a hotel, including transport to/from the airport.

I am a non-EU citizen. Can I expect compensation for a cancelled or delayed flight?

Yes. Irrespective of the passenger’s nationality, the regulation applies to all passengers who departed from any airport within the EU or arrived to the EU on an airline registered in the European Union.

What law regulates the payment of compensation for delayed or cancelled flights?

The rights of air passengers and the obligations of airlines are outlined in EU law by Regulation (EC) No. 261/2004. The document details the rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

Was your flight disrupted?

Turn your delayed, cancelled or overbooked flight into a compensation up to €600!