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ANAC 400 Regulation: Claim Flight Compensation in Brazil

Flight delays, cancellations, and overbookings can ruin your plans, but you don’t have to accept it. Under ANAC 400, you have the right to claim flight compensation for disruptions on domestic and international flights in Brazil. Let Skycop handle your claim and get your compensation back.

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What Is ANAC 400?

ANAC 400 is a regulation set by Brazil’s National Civil Aviation Agency (ANAC) to protect air travellers. It defines the passenger rights in Brazil when flights are delayed, cancelled, or overbooked. It ensures that travellers on both international and domestic flights get fair treatment when airlines fail to provide proper service. Some of their protections, however, only apply when specific conditions are met.

History and the Regulation

The regulation was introduced in 2016 to bring clearer guidelines for flight compensation. Before ANAC 400, airline policies were inconsistent, and passengers often struggled to get fair treatment. Additionally, airlines could create policies that are generally disadvantageous to customers.

Now, the rules apply to all flights departing from or arriving to Brazil, offering protection for millions of travellers.

Importance for Travelers

For both domestic flights and international flights, ANAC 400 ensures that travellers are compensated for flight delay, denied boarding, or cancelled flights.

If you face issues with your flight, understanding ANAC 400 can help you get back what you’re owed.

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Tiers of Compensation

Aspect Reason Flight compensation
Domestic flight 4h delay or denied boarding Up to 10 000 BRL (or about 1500 EUR)
International flight 4h delay or denied boarding Up to 10 000 BRL (or about 1500 EUR)
Moral damages 4h delay and no care provided Depends on the amount spent for necessities
Material damages 1h+ delay (depends on the type of expense incurred) and failure to provide care Depends on the amount spent for necessities

Passenger Rights Under ANAC 400

Under ANAC 400, passengers have clear rights when dealing with flight disruptions. Airlines must provide assistance and flight compensation based on how long a flight delay lasts or if an alternative flight is available.

  • Flight Delays /
    If a flight delay exceeds 1 hour, airlines must provide communication access. After 2 hours, they must give you food and drinks or vouchers for their equivalents. After 4 hours, you can get a refund, another flight, or a hotel (if overnight).

  • Flight Cancellations
    Passengers can choose between a refund, rescheduling, or rebooking on another airline if a flight cancellation happens. The airline must offer these options, and if they don’t, you could apply for a flight compensation.

  • Denied Boarding
    In cases of overbooked flights and no volunteers to give up their seats, affected passengers must receive a flight compensation and be offered an alternative flight as soon as possible.

  • Baggage Issues
    If luggage is lost, delayed, or damaged, passengers can file a claim for reimbursement. Compensation depends on the value of the lost items and the delay length in returning the baggage.

ANAC 400 Compensation Rules: Exceptions and Limitations

Generally, the regulation provides generous protection, but there are some exceptions when compensation doesn’t apply:

  • Extraordinary circumstances. If a delay or flight cancellation happens due to extraordinary circumstances such as bad weather, security threats, or airport strikes, airlines are not required to pay.
  • Passenger’s fault. If a passenger fails to check in on time, they lose their eligibility to any ANAC 400 passenger rights in Brazil.
  • Timely information. If the airline informed you 72 hours before the flight about any time changes.

Also, when the flight compensation reason is valid under ANAC 400, passengers must submit claims within:

  • 5 years for domestic flights.
  • 2 years for international flights.

How to Claim Compensation Under ANAC 400

If you’ve experienced a flight delay, flight cancellation, or denied boarding, check the table below to make sure you’re eligible for flight compensation. If you are, then click the button at the end of the table and submit a form to us, and we’ll take care of it for you.

1. You have checked in for a flight on time.

The delay took place due to the fault of an airline and was 4 hours or more.

Flight disruption occurred no longer than 2 years ago for domestic flights and 5 years ago for international flights.
2. You didn’t get any information from the airline about schedule changes 72 hours before original flight time.

The delay was not caused by extraordinary circumstances.
3. The flight must have departed from Brazil or arrived in Brazil.

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  • O1
    Required Documents
    Keep your ticket, boarding pass, and any communication from the airline such as emails, SMS, or any other written communications.
  • O2
    Response Times
    Contact the airline and request flight compensation under ANAC 400 with all relevant information.
  • O3
    Rejection or Delay Options
    If the airline rejects your claim or delays payment, you can take legal action or seek help from a claims service like Skycop.

Why Choose Skycop for Your ANAC 400 Claim?

Getting flight compensation from airlines can be frustrating and take a lot of your time. That’s where Skycop steps in.

  • Quick And Easy

    It will only take you 3 minutes to file a claim – we’ll take care of all the other stuff.

  • No Financial Risk

    If we don’t win your case, you won’t need to pay. No upfront payments either.

  • Claim Old Flights

    You can claim compensation for flights disrupted up to 5 years ago.

If you are on a flight which has been overbooked, the airline will look for volunteers to give up their seat. These passengers must still be compensated - though, the passenger and airline are free to agree exactly what the compensation looks like.

If no volunteers are found, airlines are able to deny boarding to some passengers. These passengers must be offered an alternative flight, the care, and additional compensation. This compensation is set under ANAC 400 and is payable immediately.

Compensation amount (€) Compensation amount (SDR*)
Domestic flights €300 SDR 250
International flights €600 SDR 500

Frequently Asked Questions

  • Can I claim for missed connections under ANAC 400?

    Yes, if a flight delay or flight cancellation caused you to miss a connecting flight, you can claim flight compensation, if the delay was not caused by extraordinary circumstances.

  • What flights are covered under ANAC 400?

    All domestic and international flights departing from or arriving in Brazil fall under ANAC 400.

  • How much compensation can I get under ANAC 400?

    The amount varies based on the type of flight. If your flight was domestic, you can get €300. If your flight was international, you can get €600. If you were rejected care according to regulation law, you can get up to €1,500 in moral damages.

Know Your Air Passenger Rights

We're here to help you resolve your flight problems and claim your compensation.

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Successful Cases Against These Airlines and Others

Skycop has a strong track record of launching late flight compensation claims against major airline operators.

Loganair EVA Air Corendon Airlines PLAY Airlines Freebird Croatia Airlines Icelandair Sunexpress Air Dolomiti Wideroe Volotea Frontier Airlines FlyDubai Allegiant Alaska Airlines Aeromexico WestJet Swiss Airlines Singapore Airlines Qatar Airways Emirates Delta Airlines Avianca Air Transat Air India Air Canada Transavia Eurowings Virgin Atlantic Jet2 Luxair Aegean Condor United Airlines ITA Airways TUI fly Belgium Brussels Airlines Austrian Airlines TAP Air Portugal GetJet SmartLynx airBaltic Air France EasyJet Finnair KLM LOT Airlines Lufthansa Norwegian Air Shuttle SAS Wizz Air Aer Lingus British Airways Iberia Turkish Airlines Vueling Ryanair

Help Provided at These Airports and More

Skycop provides support for passengers disrupted by overbooked flights, delays and cancellations at airports across Europe

Paris Orly Amsterdam Schiphol Düsseldorf Airport Vienna Airport Manchester Airport Stockholm Arlanda Dublin Airport Zürich Airport Oslo Airport Kastrup Airport Fiumicino Airport London Gatwick Barcelona Airport Munich Airport Madrid Airport Frankfurt am Main Charles de Gaulle London Heathrow

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