Only 1 out of 10 travellers who personally submit their claims to an airline succeeds in receiving compensation.
We strive to help the remaining 9.
You pay only if you get paid
All the information is in the open: as a customer, you will know about any fees - and what we can do - up front.
Be aware of what’s happening
Our clear and simple user dashboard
allows you to upload all the necessary information and monitor all the actions we have taken with regard to you claim so far.
A flight was delayed for more than 3 hours
Did you know that an average size plane can accommodate about 200 travellers while some Boeing models can carry up to 600 passengers?
We do understand that it is a huge responsibility to safely carry such a large number of travelers to their destination. We also fully understand that it is always better to wait a few extra minutes rather than risk everyone’s safety. However, in many cases, a cancelled or delayed flight occurs due to airlines’ poor resource management: improper maintenance or low volumes of ticket sales. As a result, some scheduled flights are not commercially viable for the airline.
When the flight is delayed for more than 3 hours, it is not just inconvenience, but a serious disruption, which the airlines must pay compensation for.
A flight was cancelled
Sometimes it is simply impossible to take off due to the so called “superior force” or force majeure.
However, be aware that in practice only a small percentage of flights get cancelled due to serious safety and security issues.
And there is no excuse for airlines canceling your flight for no good reason. So if your flight was cancelled less than 14 days before the departure date, fill in the application form – you might be entitled to a cancelled flight compensation!
You were denied boarding
Sometimes airlines sell more tickets than there are seats on the plane expecting some of the passengers to not show up. This trick helps carriers achieve maximum financial returns, but it may be a burden on unsuspecting travellers. It can be a real disappointment to arrive at the airport on time, pass all inspections, and be denied boarding due to an overbooked flight.
The airline does not have a valid justification in case like this, while you have the right to claim moral compensation.