– ever feel like you can achieve anything you wrap your head around?
– ever find yourself thinking you wish you could fight injustice?
– tend to organize every little detail of your life?
If you answer YES, YES and YES! – don’t hesitate and join our mission.
As a Client Support Specialist you will be the primary liaison between our global customers and our technical support in a goal driven environment. You will assist customers by answering and directing incoming phone calls, e-mails, live chats, opening cases when needed, and directing registered cases. Your primary focus will be on providing customer service by performing question/problem diagnosis in order to transfer call/case to appropriate technical support group as well as resolving our customers issues whenever possible.
Skycop needs you to become a master of support team member – and maintaining an ongoing relationship with our clients!
- Proficient written/spoken English is a must
- Impeccable attention to details with strong organizational skills
- Exceptional communication skills and professional presence
- Innovative problem solving, being result-minded and solution-focused
- Effective team player with the ability to work independently
- Develop and sustain productive customer relationships
- Previous experience of working in a Support Team
- Knowledge of a 2nd foreign language (level B2)
- Broad career prospects that grow together with the company
- Experience in promoting a useful and positive service
- Opportunity to expand your horizons and gain experience of working in an international business company
- Flexible working hours and ability to work from home if needed
- Great company culture!
Join the mission!
If you are selected, we will contact you via email or phone.All positions