Support Specialist

Vilnius, Lithuania | Client Service

Do You
– ever feel like you can achieve anything you wrap your head around?
– ever find yourself thinking you wish you could fight injustice?
– tend to organize every little detail of your life?
If you answer YES, YES and YES! – don’t hesitate and join our mission.

As a Client Support Specialist you will be the primary liaison between our global customers and our technical support in a goal driven environment. You will assist customers by answering and directing incoming phone calls, e-mails, live chats, opening cases when needed, and directing registered cases. Your primary focus will be on providing customer service by performing question/problem diagnosis in order to transfer call/case to appropriate technical support group as well as resolving our customers issues whenever possible.

Skycop needs you to become a master of support team member – and maintaining an ongoing relationship with our clients!

Requirements:

  • Proficient written/spoken English is a must
  • Impeccable attention to details with strong organizational skills
  • Exceptional communication skills and professional presence
  • Innovative problem solving, being result-minded and solution-focused
  • Effective team player with the ability to work independently
  • Develop and sustain productive customer relationships

Bonus qualifications:

  • Previous experience of working in a Support Team
  • Knowledge of a 2nd foreign language (level B2)

Skycop offers:

  • Broad career prospects that grow together with the company
  • Experience in promoting a useful and positive service
  • Opportunity to expand your horizons and gain experience of working in an international business company
  • Flexible working hours and ability to work from home if needed
  • Great company culture!

Join the mission!

If you are selected, we will contact you via email or phone.

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IMPORTANT NOTICE: By applying for this role and submitting your personal data, you confirm that you have acquainted yourself with the terms of your data processing by Skycop.com and agree that Skycop.com will process your data for the purposes of recruitment as provided in the attached privacy notice.

@skycopers

Inspiring team of aviation lovers✈️ Let's travel the world together 🌍 Cause Your flight - our fight! 🤓 📬 [email protected]