Do you feel like you can achieve anything you wrap your head around?
Do you find yourself thinking you wish you could fight injustice?
Do you tend to organize every little detail of your life?
If so, as a Client Support Specialist you will be the primary liaison between our global customers and our technical support in a goal driven environment. You will assist customers by answering and directing incoming phone calls, e-mails, live chats, opening cases when needed, and directing registered cases. Your primary focus will be on providing customer service by performing question/problem diagnosis in order to transfer call/case to appropriate technical support group as well as resolving our customers issues whenever possible.
Skycop needs you to become a master of support team member – and maintaining an ongoing relationship with our clients!
Requirements:
- Proficient written/spoken English is a must
- Impeccable attention to details with strong organizational skills
- Exceptional communication skills and professional presence
- Innovative problem solving, being result-minded and solution-focused
- Effective team player with the ability to work independently
- Develop and sustain productive customer relationships
Bonus qualifications:
- Previous experience of working in a Support Team
- Knowledge of a 2nd foreign language (level B2)
Skycop offers:
- Broad career prospects that grow together with the company
- Experience in promoting a useful and positive service
- Opportunity to expand your horizons and gain experience of working in an international business company
- Flexible working hours and ability to work from home if needed
- Great company culture!
If you are selected, we will contact you via email or phone.
Join the mission!
Skycop is a global company, offering and supplying their services from a service centre in Vilnius. We are a unique organisation for your next career stop, with wide career opportunities and great success stories. Most have risen to high level managers from common positions. Join us and become an international team member – become a part of history.
IMPORTANT NOTICE: By applying for this role, the candidate agrees to the processing of his / her personal data in accordance with the Personal Data Protection Law, and to their storage by Skycop.com human resources employees. Personal data will not be communicated to third parties without the candidate’s consent.