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Lost, Delayed, or Damaged Luggage? Claim the Compensation You Deserve for Your Baggage!

Air travel comes with its fair share of risks, and one of the biggest headaches for passengers is dealing with lost, delayed, or damaged baggage. If your delayed bag arrives hours late or your suitcase is returned in poor condition, you have rights on both domestic flights and international flights. Airlines must follow strict policies on lost luggage compensation, and knowing these rules can help you secure what you’re owed.

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Passenger Rights for Lost, Delayed, and Damaged Luggage

Airlines are responsible for your checked luggage from the moment they take it until it reaches your destination.

If your delayed bag arrives late or is mishandled, the airline must compensate you for necessary expenses.

In the end, if you experienced lost or damaged baggage, the airline owes you financial reimbursement.

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Delayed, Damaged, or Lost Luggage: Key Points

  • Delayed baggage. If your delayed bag is missing for a few hours or days, you may be eligible for compensation.

  • Lost baggage. If the airline says your lost baggage is officially missing, they must compensate you.

  • Damaged bags. If your suitcase or belongings are broken due to the airline's fault, you can file a claim for repair or replacement.

  • Checked bag fees. If your delayed bag never arrives, you should also receive a refund for any checked bag fees paid at check-in.

  • Compensation rules. Compensation rights apply to both international flights and domestic flights.

Compensation for Lost, Delayed, or Damaged Luggage

The amount of compensation depends on several factors, including the nature of the issue and whether your flight was domestic or international.

  • For delayed baggage, airlines typically reimburse reasonable expenses, such as clothing and toiletries, until your delayed bag arrives.

  • For lost baggage, airlines pay the amount set by international treaties or local laws.

  • For damaged bags, you can claim the cost of repair or replacement.

Montreal Convention and Luggage Compensation

The Montreal Convention is a global treaty regulating airline liability for lost, delayed, or damaged baggage on international flights. It applies to a handful of countries worldwide, including the EU, US, and Canada. Compensation is capped at 1,288 SDRs (~€1,600 / ~$1,700 USD) per passenger.

Baggage Issue Compensation Consideration
Delayed baggage Up to 1,288 SDRs for essential expenses Receipts required for reimbursement
Lost baggage Up to 1,288 SDRs Value assessed by receipts or estimated weight
Damaged baggage Repair, replacement, or up to 1,288 SDRs Airline may repair or reimburse

What to Do If Your Baggage Is Lost, Delayed, or Damaged

Filing a baggage claim quickly is crucial. Here’s what you need to do:

  1. Report the issue immediately. Head to the airline’s baggage claim counter as soon as you realize your bag is missing or damaged.
  2. Get a Property Irregularity Report (PIR). This official report is essential for tracking and filing compensation claims.
  3. Keep receipts. If you need to buy clothes, toiletries, or other essential items due to a delayed bag, keep all receipts for reimbursement.
  4. File a claim in writing. Airlines usually have online or paper claim forms, where you can submit your documentation as soon as possible.
  5. Follow up. Airlines may delay responses, so be persistent in following up.

How Can I Claim Compensation for My Luggage?

1. How to Submit a Claim to the Airline

  • Report the issue immediately at the airline’s baggage claim desk.
  • Fill out a Property Irregularity Report (PIR) and request a reference number.
  • Submit a written claim via the airline’s website or customer service.

2. Required Documentation

  • Boarding pass
  • Baggage tag
  • PIR
  • Receipts for essential purchases (for delayed baggage claims)
  • Photos of damaged bags (for damaged baggage claims)

3. How Long Do Airlines Take to Process Claims

  • Airlines typically process claims within 30-60 days.
  • Some may take longer, especially for lost baggage investigations (up to 3 months)

4. What to Do If the Airline Refuses Compensation or Offers Too Little

  • Negotiate if the offer is unfair.
  • Escalate the claim and take legal action.
  • Use a compensation service like Skycop to take everything off your shoulders.

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Frequently Asked Questions

  • Can I claim compensation if my baggage was lost on a connecting flight?

    Yes, the airline that operated the last part of your journey is responsible for your claim, even if the issue occurred earlier in transit.

  • What should I do if the airline refuses my luggage compensation claim?

    You can escalate the claim to the national aviation authority, seek legal action, or use a service like Skycop Care to fight on your behalf for a small fee.

  • How does Skycop help with luggage compensation claims compared to filing directly with airlines?

    Skycop handles the entire claims process, negotiates with the airlines, and increases your chances of success. All that comes at no upfront cost. You only pay if we win your case.

Know Your Air Passenger Rights

We're here to help you resolve your flight problems and claim your compensation.

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Successful Cases Against These Airlines and Others

Skycop has a strong track record of launching late flight compensation claims against major airline operators.

Loganair EVA Air Corendon Airlines PLAY Airlines Freebird Croatia Airlines Icelandair Sunexpress Air Dolomiti Wideroe Volotea Frontier Airlines FlyDubai Allegiant Alaska Airlines Aeromexico WestJet Swiss Airlines Singapore Airlines Qatar Airways Emirates Delta Airlines Avianca Air Transat Air India Air Canada Transavia Eurowings Virgin Atlantic Jet2 Luxair Aegean Condor United Airlines ITA Airways TUI fly Belgium Brussels Airlines Austrian Airlines TAP Air Portugal GetJet SmartLynx airBaltic Air France EasyJet Finnair KLM LOT Airlines Lufthansa Norwegian Air Shuttle SAS Wizz Air Aer Lingus British Airways Iberia Turkish Airlines Vueling Ryanair

Help Provided at These Airports and More

Skycop provides support for passengers disrupted by overbooked flights, delays and cancellations at airports across Europe

Paris Orly Amsterdam Schiphol Düsseldorf Airport Vienna Airport Manchester Airport Stockholm Arlanda Dublin Airport Zürich Airport Oslo Airport Kastrup Airport Fiumicino Airport London Gatwick Barcelona Airport Munich Airport Madrid Airport Frankfurt am Main Charles de Gaulle London Heathrow

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