Derechos de los pasajeros de avión

Tus derechos como pasajero de avión están protegidos por el Reglamento (EC) 261/2004. Este Reglamento establece derechos comunes respecto a las indemnizaciones de vuelo para los pasajeros en caso de retraso superior a 3 horas, cancelación u overbooking en el vuelo.

Conoce tus derechos

Según el Reglamento EC 261/2004, tienes tres derechos básicos en caso de que tu vuelo sufra una incidencia:

Tienes derecho a ser atendido cuando tu vuelo sufre un retraso de más de 2 horas, es cancelado o por overbooking

El Reglamento EC 261/2004 obliga a las aerolíneas a darte asistencia durante la incidencia en tu vuelo mediante:

Dos llamadas de teléfono gratuitas

Correo electrónico o fax gratuito

Bebidas y comidas gratuitas

Alojamiento en un hotel

incluido el transporte desde y hasta el aeropuerto

Además, si la aerolínea no se ocupa de tus necesidades, puedes reclamar el reembolso de los gastos en los que hayas incurrido por este motivo

Si has tenido gastos adicionales debido a la falta de asistencia por parte de la aerolínea, puedes reclamar su reembolso siempre que sean gastos razonables (el champán y las estancias en hoteles de cinco estrellas no entrarían en esta categoría).

Tu vuelo ha tenido un retraso, pero no te han ofrecido reubicarte en otro vuelo

Tu vuelo ha tenido un retraso, pero no te han ofrecido devolverte el importe del billete

Tu vuelo se ha cancelado, pero no te han ofrecido reubicarte en otro vuelo

Tu vuelo se ha cancelado, pero no te han ofrecido devolverte el importe del billete

Te han denegado el embarque, pero no es culpa de la aerolínea

Te han denegado el embarque, pero por tu culpa (has llegado tarde a la puerta de embarque, no tenías la documentación correcta, etc.)

FAQ

Can I get denied boarding compensation because of overbooking? What are my other rights?

In this case, you can expect to:

  • Recover the full price of the ticket within 7 days from the date of the incident
  • Get a ticket on the next plane to your final destination, under similar terms
  • Select a later flight under similar conditions.

If you choose to travel on a different route, and you have to wait, the carrier is required to provide you with free meals and drinks, access to two free calls, let you use email or send a free fax. When you have to wait for a flight for one or more nights – you must be granted free accommodation in a hotel, including transport to/from the airport.

I am a non-EU citizen. Can I expect compensation for a cancelled or delayed flight?

Yes. Irrespective of the passenger’s nationality, the regulation applies to all passengers who departed from any airport within the EU or arrived to the EU on an airline registered in the European Union.

Several people (family members, friends travelling together, etc.) booked tickets together and all the names are on a single booking form. Which person has to fill in the claim?

When completing the form, you can fill in a claim on behalf of each passenger whose ticket was booked along with yours. You will need to enter the data for each passenger, and we will send them the links to your completed claim and to the document that they will have to sign, in order for us to represent their rights.

In addition, each passenger can choose to fill in a claim for himself.

What law regulates the payment of compensation for delayed or cancelled flights?

The rights of air passengers and the obligations of airlines are outlined in EU law by Regulation (EC) No. 261/2004. The document details the rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

Nuestros clientes opinan

Skycop obtiene la valoración “Excelente” en Trustpilot

Just when I lost hope!

It took some time , but this is what I was told in advance . Very professional . I am completely satisfied and gratefull

Igor Spalatin

Croatia

It actually works

I wasn't sure if it was going to work as I missed a pretty short connection but it did. Thanks Skycop for the attention.

Hope that in the future they can have missing baggage claims as well.

REC

Uruguay

Excellent service

High recommend. Just 1 week and I get the money from Ryanair Thank you skycop

Julija Danilceva

United Kingdom

Absolutely the best service

We Can only give our highest recommendation to skycop 😊

Heidi Aaby Vilhelmsen

Denmark

Only positive experience and a surprising result!

It was an unexpectedly positive experience. I thought there was no chance to get the compensation for my family, as the cost for the flight tickets was relatively low. Airlines gave a negative response and Skycop turned it to positive in 3 months. Thank you Skycop for great cooperation, smooth communication and benefiting to coming vacation.

Stela

Belgium

Highly recommended!

No waste of time for the preparation of the papers. Some clicks, signatures and wait for your refund.

Nika Faininovna

Lithuania

I used this company to claim compensation for cancelled flight

I used this company to claim compensation for a canceled flight with a local Norwegian flight company and I am very satisfied of the communication and I confirm that I just received the compensation. There is another flight company that makes another claim process too long, but I am sure Skycop can handle it. I recommend Skycop as they are very professional and available for any questions.

Gogo Stanoevski

Macedonia

¿Tu vuelo ha sufrido una incidencia?

¡Consigue hasta 600 € de indemnización por retraso, cancelación u overbooking en tu vuelo!