Know your rights

What are the rights
of air passengers?

Have you ever experienced a flight delay, a flight cancellation or denied boarding? If so, did you know that you may be entitled to flight compensation?

The rights of all passengers on the airline are protected by European Union regulations determining flight compensation for delayed or cancelled flights.

Depending on the distance you plan to travel, you can expect a flight compensation from 250 to 600 euros.

You are entitled to compensation if your flight was disturbed because of the airline and is in accordance with criteria defined by Regulation (EC) No 261/2004.

How to know if your case is claimable?

You are entitled to compensation in these cases:

Flight was delayed by more than
3 hours

Delayed flights mean dreadful wait times at the airport. And we all know that time is money, so it’s no surprise that you are entitled to a compensation in the event that your flight was delayed for more than 3 hours!

Flight was cancelled

Airlines must inform you about a cancelled flight no later than 14 days before the departure date. Otherwise, it is classed as a serious travel disruption and you become eligible for compensation. Why not claim the money that you are due?

Denied boarding

Overbooking is much more common than you may think. In order to maximize profits and seats full, airline companies sell more tickets than there are spots available on an airplane. So you are right to feel disappointed if you get denied boarding due to overbooking – it’s the airline’s fault. In cases like these you should be compensated.

How to get compensation?

If your flight was disturbed, you can receive flight compensation in two ways:

Claim directly from the airline

You will have to write a claim in English and contact the airline directly. The most likely outcome is that the airline will simply reject your claim. You may then have to take it to court. Statistically, only 5% of applicants that claim directly succeed in claiming their compensation.

Employing professionals

An easier way to claim is to let Skycop specialists do the hard work. Not only will we fill in all the required forms, we will also administer and supervise the recovery process. If necessary, we will represent your interests in court. Either way, entrusting the claim to us will significantly increase the probability of getting compensation for the flight.

Claim with Skycop

It’s free and takes only 3 minutes!

What compensation should I expect?

The amount of flight compensation depends on many factors, including flight distance, delay length,
weather conditions and extraordinary situations.

€ 250

If you reached your destination more than 3 hours late and travel distance was up to 1,500 km.

€ 400

If the distance was between 1 500 km and 3 500 km outside the EU, and you reached your destination more than
3 hours late.

€ 600

If the travel distance was over 3 500 km and you reached your destination more than 3 hours late.

In which cases the compensation amount can be reduced?

If a passenger has agreed to choose another flight instead of the cancelled flight, the airlines can reduce the amount of compensation by up to 50%, but only if the difference between the time when the passenger had to reach his destination, and when he actually reached it, is less than 3 hours.

You are NOT entitled to compensation in these cases:
  • Weather conditions that are not suitable for the flight
  • Airport operation disruptions
  • Acts of terrorism or military actions
  • Trade union strikes
  • Airplane manufacturing flaws

Frequently asked questions

What you have to know about your AirBaltic flight compensation

How do I know if I am entitled to flight compensation from Air Baltic?

You are entitled to compensation if your flight was disrupted by the airline’s fault and corresponds to the criteria listed in the European Parliament and Council Regulation, (EC) No. 261/2004. The easiest way to check whether you can receive compensation from the airline is to complete the free application form on our website.

How much compensation can I expect for a delayed or cancelled Air Baltic flight?

Depending on the distance you were planning to travel, you can expect compensation ranging from 250 to 600 euro.

How soon after the disrupted Air Baltic flight should I be compensated?

Unfortunately, the rules of the directive do not provide a universal timeframe for the filing of claims, and leaves it to each country’s own claim terms. For example, in Germany the claim period is 3 years, in Luxembourg – 10, and in Belgium – only 1 year.

How long does the compensation recovery process take?

Everything – from the submission of your claim to the payout – on average takes about 8 weeks. However, depending on the complexity of the case, the airline, and internal regulations of the country that supplement Regulation (EC) No. 261/2004, the duration may slightly vary.

Have some delayed or cancelled flights?

Submit application now and leave rest to us.