Flight Delayed or Cancelled? Claim up to £520
for a delayed or cancelled flight

Frequently Asked Questions

• What is flight compensation, and who is eligible?

  You are entitled to compensation if your flight was disrupted due to the airline’s fault, provided the disruption meets the criteria listed in the European Parliament and Council Regulation (EC) No 261/2004, UK261, SHY-Passenger (Turkey), or ANAC 400 (Brazil).

  One of the easiest ways to check your eligibility and secure your compensation from the airline is via the claim platform on the Skycop website. Our team will review your case and handle the entire process on your behalf once the respective agreements have been signed and the required documents provided.

• How much does it cost to use Skycop’s services?

  Regardless of the time or resources spent on your claim, Skycop operates on a “no-win, no-fee” basis. If your case is successful, Skycop will deduct its fee from the compensation recovered from the airline. For further details, please check the Skycop price list and our Terms and Conditions.

• How do I submit a claim with Skycop?

  To claim compensation for your disrupted flight, simply fill out the online claim form and provide necessary documents on the Skycop website. Our team will handle the entire process, from verifying your eligibility to negotiating directly with the airline.

• How long do I have to claim compensation for a disrupted flight?

  In general, for flights departing from the EU, passengers typically have between 2 and 6 years to claim compensation for flight delays or cancellations, depending on the country’s statute of limitations.

  Here are some examples of the time limits in different countries:

  • UK: Up to six years
  • Germany: Up to three years
  • France: Up to five years
  • Spain: Up to five years
  • Italy: Up to two years
  • Portugal: Up to three years

  Skycop can help determine if your claim is still valid under EU Regulation No 261/2004, UK261, SHY-Passenger (Turkey), or ANAC 400 (Brazil).

• Can I claim compensation for a flight delay of less than 3 hours?

  No. The delay that is taken into account is the arrival time at your final destination, not the departure delay. To be eligible for compensation, your flight must arrive at least 3 hours later than scheduled. Skycop can help you verify whether your delay qualifies for a claim.

• Am I entitled to compensation if my flight was cancelled due to extraordinary circumstances?

  In most cases, the airline must be at fault for you to claim compensation. Genuine extraordinary circumstances, such as severe weather, may exempt airlines from paying compensation.

  However, airlines still have a duty of care. This means they must offer you meals, accommodation, and rebooking if your flight is cancelled. Skycop reviews each case carefully to ensure that airlines are not falsely using “extraordinary circumstances” as an excuse to avoid paying compensation.

• What documents are required to process my compensation claim?

  To submit a claim with Skycop, you should provide:

        – Your flight booking confirmation or ticket

        – Your boarding pass (if available)

        – Any notifications or documents from the airline  relating to the disruption

        – Receipts for any additional expenses (where applicable)

  Providing complete and accurate information will help Skycop process your claim more efficiently.

• How long does it take to receive compensation through Skycop?

  There is no fixed timeline for compensation claims under European Regulation (EC) No 261/2004, UK261, SHY-Passenger (Turkey), or ANAC 400 (Brazil). The duration of the process depends on the airline’s level of cooperation, the legal complexity of the case, and specific national regulations.

  If national authorities or courts need to intervene, the process may take longer. However, Skycop follows up with airlines regularly to ensure you receive your compensation as quickly as possible.

• Can I submit a claim on behalf of someone else?

  Yes! You can submit a claim for family members, friends, or colleagues, provided you have their consent and all the necessary flight details. However, all passengers included in the claim must also sign the Assignment Agreement for the process to proceed. Skycop ensures that the compensation is delivered to the rightful claimant.

• Does Skycop handle claims for additional expenses like meals or accommodation?

  Yes! Under EU No 261/2004, UK261, SHY-Passenger (Turkey), and ANAC 400 (Brazil), passengers may be entitled to meals, accommodation, and transport if their flight is significantly delayed or cancelled.

  While Skycop specialises in flight compensation claims, we may also help in claiming for additional expenses, but a minimum claim amount applies. If necessary, we can advise you on how to request refunds for these costs directly from the airline.

• Does Skycop help with flight compensation under UK261?

  Yes! UK261 Regulation is the post-Brexit version of EU 261, protecting passengers on flights departing from or arriving in the UK via a UK-based airline. Skycop helps passengers claim compensation under UK261, just as it does under EU, Turkish, and Brazilian regulations.

• Can I claim compensation under Turkey’s SHY-Passenger Regulation with Skycop?

  Yes! Skycop helps passengers claim compensation under Turkey’s SHY-Passenger Regulation, which protects travellers on domestic and international flights departing from Turkish airports.

  If your flight was delayed, cancelled, or overbooked, you may be entitled to:
  ✅ Financial compensation
  ✅ Alternative transport
  ✅ Meals and hotel accommodation (where applicable)

  Since SHY-Passenger rules differ from EU 261 and UK261, Skycop ensures that your claim is processed accurately according to Turkish aviation law.

• Does Skycop help with flight compensation under Brazil’s ANAC Resolution 400?

  Yes. Skycop assists passengers with claims under Brazil’s ANAC Resolution 400, which protects air passenger rights in Brazil.

  If your flight was delayed, cancelled, or overbooked, you may be entitled to:
  ✅ Meals, hotel accommodation and rebooking
  ✅ Financial compensation (in certain cases)

  The amount and eligibility vary depending on flight duration and the airline’s responsibility. Skycop simplifies the process by handling your claim from start to finish.

• Does Skycop help with flight compensation under Canada’s Air Passenger Protection Regulations (APPR)?

  Yes! Skycop helps passengers claim compensation under Canada’s APPR, which protects travellers on flights to, from, or within Canada, provided they are operated by Canadian airlines.

  If your flight was delayed, cancelled, or you were denied boarding for reasons within the airline’s control (and not related to safety), you may be entitled to:

  • Fixed financial compensation (based on delay length and airline size): $400–$1,000 CAD for large airlines (e.g., Air Canada, WestJet, Flair, Air Transat) and $125–$500 CAD for small airlines (e.g., Lynx, Canada Jetlines)

  • Refunds and rebooking options

  • Meals and accommodation for long delays

  • Clear information about your rights and the reason for the disruption

  To qualify for financial compensation, you must be notified of the disruption less than 14 days in advance. Skycop can help you determine your eligibility and handle the entire claim process on your behalf.