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ANAC 400 Regulation: Claim Flight Compensation in Brazil

Flight delays, cancellations and overbookings can disrupt your plans, but you do not have to accept it. Under ANAC Resolution 400, you have the right to claim flight compensation for disruptions on both domestic and international flights in Brazil. Let Skycop take care of your claim and help you recover the compensation you are entitled to.

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Recently Disrupted Flights

The table below lists flights that have recently been delayed or cancelled. Find your flight to check your eligibility and let Skycop take care of your claim.

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Date Flight Route Status Your compensation
23.05.2026
20:10
Ryanair
FR536
Dublin DUB
East Midlands EMA
Delayed
19.05.2026
23:20
FlyOne
5F5712
Dublin DUB
Chisinau (New) RMO
18.05.2026
13:30
Pegasus Airlines
PC980
Berlin BER
Istanbul SAW
Cancelled
18.05.2026
07:55
Qatar Airways
QR32
Edinburgh EDI
Doha DOH
Delayed
15.05.2026
11:10
Turkish Airlines
TK2747
Van VAN
Istanbul IST
Delayed
14.05.2026
22:25
TAP Portugal
TP12
Recife REC
Lisbon LIS
Overbooked
14.05.2026
21:35
Transavia France
TO4831
Sevilla SVQ
Lyon LYS
Delayed
14.05.2026
21:20
EasyJet
U23056
Dalaman DLM
Belfast BFS
Cancelled
...

What Is ANAC 400?

ANAC 400 is a regulation established by Brazil’s National Civil Aviation Agency (ANAC) to protect air passengers. It sets out passenger rights in Brazil when flights are delayed, cancelled or overbooked. The regulation ensures that passengers on both domestic and international flights receive fair treatment when airlines fail to provide an adequate service. However, some of these protections only apply when certain conditions are met.

History and the Regulation

The regulation was introduced in 2016 to provide clearer guidelines on flight compensation. Before ANAC 400, airline policies were inconsistent, and passengers often struggled to receive fair treatment. In addition, airlines could introduce policies that were generally disadvantageous to customers.

The rules now apply to all flights departing from or arriving in Brazil, offering protection to millions of travellers.

Importance for Travelers

For both domestic and international flights, ANAC 400 ensures that passengers are compensated for flight delays, denied boarding or cancelled flights.

If you experience problems with your flight, understanding ANAC 400 can help you recover what you are owed.

Your Flight Was Disrupted?

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Tiers of Compensation

Aspect Reason Flight compensation
Domestic flight 4‑hour delay or denied boarding Up to £1,300 (approximately)
International flight 4‑hour delay or denied boarding Up to £1,300 (approximately)
Moral damages 4‑hour delay with no care provided Depends on the amount spent on necessities
Material damages Delay of 1 hour or more (depending on the type of expense incurred) and failure to provide care Depends on the amount spent on necessities

Passenger Rights Under ANAC 400

Under ANAC 400, passengers have clear rights when dealing with flight disruptions. Airlines must provide assistance and compensation depending on the length of the delay or whether an alternative flight is available.

  • Flight delays/
    If a flight delay exceeds 1 hour, airlines must provide access to communication. After 2 hours, they must offer food and drinks, or vouchers of equivalent value. After 4 hours, you are entitled to a refund, an alternative flight, or hotel accommodation if an overnight stay is required.

  • Flight cancellations
    If a flight is cancelled, passengers can choose between a refund, rescheduling, or rebooking on another airline. The airline must offer these options, and if it fails to do so, you may be entitled to claim flight compensation.

  • Denied boarding
    In cases of overbooked flights where no volunteers come forward to give up their seats, affected passengers must receive compensation and be offered an alternative flight as soon as possible.

  • Baggage issues
    If baggage is lost, delayed or damaged, passengers can submit a claim for reimbursement. The amount of compensation depends on the value of the lost items and the length of the delay in returning the baggage.

ANAC 400 Compensation Rules: Exceptions and Limitations

In general, the regulation offers strong protection, but there are certain exceptions where compensation does not apply:

  • Extraordinary circumstances. If a delay or flight cancellation occurs due to extraordinary circumstances such as adverse weather, security threats or airport strikes, airlines are not required to pay compensation.
  • Passenger fault. If a passenger fails to check in on time, they lose eligibility for any passenger rights under ANAC 400 in Brazil.
  • Timely information. If the airline informed you of any schedule changes at least 72 hours before the flight.

Additionally, time limits for bringing a claim may depend on the type of flight and the legal basis of the claim. If you are unsure which time limit applies in your case, you can submit your claim for assessment.

How to Claim Compensation Under ANAC 400

If you have experienced a flight delay, cancellation or denied boarding, check the table below to confirm whether you are eligible for compensation. If you are, simply click the button at the end of the table and submit the form, and we will take care of the rest for you.

1. You checked in for your flight on time.

The delay was caused by the airline and lasted 3 hours or more on arrival.

The flight disruption occurred within the applicable time limit for bringing a claim.
2. You did not receive any information from the airline about schedule changes at least 72 hours before the original departure time.

The disruption was not caused by extraordinary circumstances.
3. The flight departed from Brazil or arrived in Brazil.

Was Your Flight Disrupted?

Turn your delayed, cancelled or overbooked flight into compensation of up to £520!

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  • O1
    Required Documents
    Keep your ticket, boarding pass and any communication from the airline, such as emails, text messages or other written correspondence.
  • O2
    Response Times
    Contact the airline and request flight compensation under ANAC 400, providing all relevant information.
  • O3
    Rejection or Delay Options
    If the airline rejects your claim or delays payment, you can take legal action or seek assistance from a claims service such as Skycop.

Why Choose Skycop for Your ANAC 400 Claim?

Claiming flight compensation from airlines can be frustrating and time-consuming. That is where Skycop comes in.

  • Quick And Easy

    It takes just 3 minutes to submit a claim – we will take care of everything else.

  • No Financial Risk

    If we do not win your case, you will not have to pay anything. There are no upfront fees either.

  • Claim Old Flights

    You can claim compensation for flight disruptions that occurred up to 5 years ago.

If you are on a flight that has been overbooked, the airline will look for volunteers willing to give up their seat. These passengers must still be compensated - although the passenger and the airline are free to agree on the exact form the compensation takes.

If no volunteers are found, airlines may deny boarding to certain passengers. These passengers must be offered an alternative flight, appropriate care, and additional compensation. This compensation is set out under ANAC 400 and must be paid immediately.

Compensation amount (£) Compensation amount (SDR*)
Domestic flights Up to £260 (approximately) SDR 250 (approximately £270)
International flights Up to £520 (approximately) SDR 500 (approximately £540)

Frequently Asked Questions

  • Can I claim for missed connections under ANAC 400?

    Yes, if a flight delay or cancellation caused you to miss a connecting flight, you may be entitled to claim compensation, provided the delay was not caused by extraordinary circumstances.

  • What flights are covered under ANAC 400?

    All domestic and international flights departing from or arriving in Brazil are covered under ANAC 400.

  • How much compensation can I get under ANAC 400?

    The amount varies depending on the type of flight. For a domestic flight, you may receive around £260. For an international flight, compensation can be around £520. If you were denied care in line with the regulation, you may be entitled to claim up to £1,300 in moral damages.

See All Questions

Know Your Air Passenger Rights

We’re here to help you resolve your flight issues and claim the compensation you’re entitled to.

Air Passenger Rights Delayed Flight Compensation Overbooked flight compensation Cancelled flight compensation Flight Compensation Denied boarding compensation Missed Connection Compensation Airline strike compensation Lost, delayed, or damaged luggage compensation Shy Regulation Turkey ANAC Resolution 400 UK261 flight delay and cancellation compensation APPR Canada Regulation

Successful Cases Against These Airlines and Others

Skycop has a strong track record of pursuing flight delay compensation claims against major airline operators.

Aegean Aer Lingus Aeromexico Air Arabia Air Canada Air China Air Dolomiti Air Europa Air France Air India Air Serbia Air Transat airBaltic AJet Alaska Airlines Allegiant American Airlines Austrian Airlines Avianca Avion Express Azores Airlines British Airways Brussels Airlines Condor Corendon Airlines Croatia Airlines Cyprus Airways Delta Airlines Discover Airlines EasyJet Egyptair Emirates Ethiopian Airlines Etihad Airways Eurowings EVA Air Finnair Flair Airlines FlyDubai Freebird Frontier Airlines GetJet Heston Airlines Iberia Icelandair ITA Airways Jet2 Kenya Airways KLM LATAM Airlines Loganair LOT Airlines Lufthansa Luxair Malaysia Airlines Mavi Gok Airlines Nordica Norwegian Air Shuttle Pegasus Airlines PLAY Airlines Porter Airlines Qatar Airways Royal Air Maroc Ryanair SAS Singapore Airlines SmartLynx Smartwings SunExpress Swiss Airlines TAP Air Portugal Tarom Transavia TUI fly Belgium Tunisair Turkish Airlines United Airlines Virgin Atlantic Volotea Vueling WestJet Wideroe Wizz Air Wizz Air Malta

Help provided at these airports and more

Skycop provides support for passengers affected by overbooked flights, delays and cancellations at airports across the UK.

Amsterdam Schiphol Barcelona Airport Berlin Brandenburg Airport Budapest Ferenc Liszt International Airport Calgary Airport Charles de Gaulle Dublin Airport Düsseldorf Airport Fiumicino Airport Francisco de Sá Carneiro Airport Frankfurt am Main Henri Coandă Airport Istanbul Havalimani Airport Kastrup Airport Lisbon Portela Airport London Gatwick London Heathrow London Luton Airport Madrid Airport Manchester Airport Milano Malpensa International Airport Montreal Trudeau Airport Munich Airport Orio al Serio International Airport Oslo Airport Palma De Mallorca Airport Paris Orly Stockholm Arlanda Tirana International Airport Toronto Pearson Airport Vancouver Airport Vienna Airport Zürich Airport

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