Aegean Airlines: Claim compensation for flight cancellation or delay

When are you not entitled to compensation?

You cannot claim compensation for disruptions caused by events outside Aegean’s control. These include extreme weather conditions, political unrest, or strikes involving airport staff rather than the airline.

These are considered extraordinary circumstances, meaning the airline cannot be held responsible for the disruption. For example, if you see during online check-in that severe weather is forecast on your flight route, it may be worth checking whether you can rebook your flight.

UK Regulation 261 is the basis for your claim.

Under UK law, UK Regulation 261 sets out your passenger rights in the event of flight disruptions such as delays, cancellations, or denied boarding.

These rules apply to passengers flying with Aegean Airlines on routes covered by UK261, including flights departing from a UK airport. If these conditions are met, your rights are protected regardless of your booking reference or fare type.

In addition to compensation for delayed or cancelled flights, you may also be able to assert your rights and make a claim against the Greek airline if you experience issues with your baggage.

• If your luggage is lost, damaged, or delayed, you may be entitled to compensation.
• This depends on the value of the items affected and the airline’s terms and conditions.
• Important: If your baggage is damaged on an Aegean Airlines flight, you must report it immediately at the baggage reclaim area of your arrival airport.
• In cases of delayed baggage, you may be entitled to minimum reimbursement of around £35 per day for essential items, depending on the circumstances and applicable rules.

Airlines may offer vouchers, which could mean giving up your right to compensation. Instead, contact Skycop to check whether your flight is eligible for compensation of up to £520.If it is, simply provide a few additional details and our team will take care of claiming your compensation from Aegean Airlines on your behalf.

What should I do if my Aegean Airlines flight is disrupted?

1. Check the current status of your flight and contact Aegean Airlines’ customer service team to arrange an alternative booking or discuss compensation options for your journey.
2. Gather all important documents, including your booking confirmation and boarding pass, and keep receipts for any unexpected expenses.
3. You may also wish to seek help from compensation specialists such as Skycop, who can guide you through the claims process quickly and easily, drawing on their extensive experience with Aegean Airlines.

How to assert your claim against Aegean Airlines

Process for reviewing compensation claims

Once you submit a claim to Aegean Airlines, it will be reviewed in detail. All supporting documents are assessed, which is why it is important to keep your flight paperwork, such as booking references, boarding passes, and any information explaining the reason for the disruption. These details are checked against Aegean Airlines’ policies and the relevant regulations.

Response times and resolution

Airlines usually have a set timeframe for responding to complaints, typically around six to eight weeks. However, in some cases, it can take several months for the matter to be fully resolved. You should be kept informed of any updates or changes during the process.

Appealing a rejected claim

If Aegean Airlines rejects your compensation claim, you have the right to challenge the decision. It is advisable to gather additional evidence or seek support from compensation specialists such as Skycop, or from legal professionals, to strengthen your appeal.