Compensation Eligibility: When Can You Claim?
You may be entitled to compensation if your Malaysia Airlines flight from an EU airport was delayed by more than three hours, cancelled less than 14 days before departure, or if you were denied boarding despite holding a valid ticket and arriving at the gate on time. In such cases, travellers may qualify for denied boarding compensation if the airline was responsible and the disruption was not caused by extraordinary circumstances.
Eligibility for compensation depends on the nature and circumstances of the disruption, meaning not every delayed or cancelled flight qualifies. When extraordinary circumstances such as severe weather, political unrest, or air traffic control issues cause a disruption, airlines are generally not required to pay compensation. However, they must still provide assistance during long delays, including meals, refreshments, and accommodation if necessary.
If you are rebooked on another flight and the delay on arrival at your final destination is minimal, compensation may be reduced or not awarded at all. Each case is different and depends on the reason for the disruption, the flight distance, and the length of the delay.
As the rules can be complex, it is sensible to check your eligibility before abandoning a claim. Skycop can help you review the details and understand what you may be entitled to. Spending a few minutes checking could make a real difference.
