Compensation Claim Review Process
To claim SAS compensation, start by submitting a detailed claim either through SAS’s official channels or via a third-party service like Skycop. This involves providing all necessary information about the disrupted flight, including the flight number, date, and nature of the disruption, along with your personal details and any relevant supporting documents. Once submitted, the claim undergoes a review where SAS assesses its validity based on the information provided and the circumstances of the disruption.
Timeframes for Response and Resolution
SAS typically aims to respond to compensation claims within a few weeks, but the process can take longer during peak travel periods or in complex cases. The resolution time also depends on the efficiency of the review process and any backlog of claims SAS may be handling. It is important for passengers to follow up regularly and track their claim’s status to ensure it is being processed in a timely manner.
Appealing a Denied Claim
If you believe a claim has been wrongly denied, you can submit an appeal by providing additional information or evidence to challenge the airline’s decision. This may involve clarifying misunderstandings, supplying further documentation, or citing relevant points from UK Regulation 261 (UK261) to support your claim. If the appeal with SAS does not result in a satisfactory outcome, passengers can escalate the matter to a national enforcement body or seek legal advice for further action.