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TUI Compensation For Delayed and Cancelled Flights

Passengers seeking compensation for delayed TUI flights can receive support from Skycop’s team of specialists. Our extensive flight data and proven track record of successful TUI delay compensation claims demonstrate our expertise and reliability.

To initiate a TUI compensatio, complete Skycop’s claim form today.

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Receive your compensation within the next two working days if your flight was disrupted and is eligible, thanks to Skycop’s Fast Payout option under UK261.

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TUI Compensation For Delayed and Cancelled Flights

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Date Flight Route Status Your compensation
11.02.2026
12:15
TUI fly Belgium
TB2511
Marrakech RAK
Brussels BRU
Cancelled
07.02.2026
20:30
TUI fly Belgium
TB2662
Tanger TNG
Brussels BRU
Delayed
27.12.2025
19:15
TUI fly Belgium
TB1014
Malaga AGP
Brussels BRU
Cancelled
12.12.2025
19:05
TUI fly Belgium
TB7502
Paris ORY
Casablanca CMN
Cancelled
05.12.2025
15:25
TUI fly Belgium
TB2632
Oujda OUD
Brussels BRU
Delayed
05.12.2025
11:25
TUI fly Belgium
TB2645
Eindhoven EIN
Oujda OUD
Delayed
13.11.2025
15:15
TUI fly Belgium
TB3035
Sharm El Sheikh SSH
Brussels BRU
Delayed
05.11.2025
17:50
TUI fly Belgium
TB1552
Gran Canaria LPA
Brussels BRU
Cancelled
...

Helpful Advice & Information on TUI

TUI Group operates several airlines under the “TUI fly” brand and, in the UK and Ireland, TUI Airways. Flights depart from 21 UK airports, serving more than 70 destinations worldwide.

In late 2023, Which? ranked TUI as the poorest performer for punctuality, with only 51% of flights arriving within 15 minutes of their scheduled arrival time over the previous 12 months. However, the airline performed more favourably in terms of last-minute cancellations, with 3 out of every 1,000 flights cancelled less than 24 hours before departure—a factor that may be relevant when assessing passenger .

Passengers affected by flight disruption should enquire about TUI flight compensation at the check-in desk. This applies to delays of more than three hours and any situation in which boarding is refused, in line with passenger rights.

TUI has clear policies covering flight delays and cancellations, including the provision of food and refreshments while passengers wait for delayed departures. These policies can help you understand when you may be entitled to flight cancellation compensation from the airline.

To check whether you are eligible for a TUI compensation claim or to find out how much you could receive, complete the Skycop claim form today.

If you are seeking compensation of up to £520, find out whether you are eligible to receive it.

or

Additional Airport Services Offered by TUI

TUI provides a range of additional airport services designed to enhance passenger comfort and help reduce costs on essentials such as airport parking:

  • Cabin Baggage Included as Standard:
    All flight bookings include 10 kg of cabin baggage, as well as an under-seat bag, as standard. Self-service bag drop kiosks are available at eight UK airports, and for flights scheduled to depart before 12 noon, a day-before bag drop service is offered at six UK airports.

  • Discounted Airport Parking:
    Through its partnership with Holiday Extras, TUI allows passengers to book airport parking at discounts of up to 75%. Visit TUI’s website for further details or to reserve your parking space.

  • TUI Airport Lounges:
    If you are looking for a quieter and more private space away from the main terminal and departure gates, you can book access to a TUI Airport Lounge from 2–3 hours before departure. Lounges offer comfortable seating, runway views, and complimentary food and drinks.

  • Airport Accessibility Assistance:
    TUI provides a range of support for passengers with accessibility requirements, including wheelchair users. If you are travelling with a carer and notify the airline in advance, they will be seated next to you on the aircraft where possible. Assistance dogs are also generally carried free of charge.

    For full details of the assistance available, contact TUI as early as possible before your scheduled travel date. This allows sufficient time for airline staff to make the necessary arrangements and helps ensure that any compensation claim under UK/EU Regulation 261 is not affected in the event of a delay, cancellation, or denied boarding due to overbooking.

Your Passenger Rights: TUI Flight Delay Compensation

The UK Air Passenger Rights Regulation (UK/EU Regulation 261) gives passengers the right to compensation when a flight is cancelled or subject to a significant delay. TUI refers to this legislation on its website and confirms that it will pay the appropriate compensation when a valid claim is submitted.

  • 2-Hour Flight Delay Compensation from TUI

    Under UK/EU Regulation 261, if your flight is delayed by more than two hours, you should be provided with written information at the airline check-in desk explaining your passenger rights, along with details of any assistance available, such as vouchers for food and refreshments.

  • TUI 3 Hour Delay Compensation
    Flight delays of more than three hours, provided they are not caused by extraordinary circumstances such as severe weather, may entitle passengers to compensation:

    - £220 for flights of up to 932 miles,

    The length of the delay is calculated based on the time the aircraft doors open at the arrival gate, not the departure time from the original airport. Skycop’s late-arrival data can help determine whether you qualify for a higher level of compensation.

    - £350 for flights of over 932 miles within the UK or Europe
    - £350 for flights outside the UK or Europe between 932 and 2,175 miles
    - £260 for flights over 2,175 miles outside the UK or Europe delayed by 3–4 hours
    - £520 for flights over 2,175 miles outside the UK or Europe delayed by more than four hours

Steps to Take If Your TUI Flight Is Delayed or Cancelled

If you plan to claim TUI flight delay compensation, this checklist will help ensure you have completed all the required steps:

1. Speak to airline staff at the airport about the delay or cancellation, and keep any written information you are given regarding your rights to compensation .
2. Record full details of every passenger in your booking and obtain written consent to claim compensation on behalf of any other adults in your party.
3. Check the delay details carefully, including the exact time the aircraft doors opened at your destination airport.
4. Keep evidence of any additional expenses incurred as a result of the disruption, such as extra food and drink purchased at the airport, overnight accommodation, or unplanned transport costs.
5. You can submit a TUI compensation claim directly to the airline, or choose to let Skycop manage the communication and claim process on your behalf.

A well-organised claim, supported by all relevant evidence, increases your chances of success and helps ensure you receive the correct amount of compensation.

How to Claim Compensation for TUI Flight Delays

To claim compensation for overbooked flights, cancelled flight refunds, or TUI flight delays exceeding three hours, Skycop can provide assistance in line.

  • Eligibility

    Eligibility for TUI cancelled flight compensation depends on how much notice you were given before your scheduled departure time, as well as whether you were offered a reasonable alternative flight, such as one with a similar arrival time.

    For delays, your arrival at the destination must be more than three hours late to qualify for compensation under UK/EU Regulation 261. In some cases, a two-hour delay may still entitle you to assistance, such as food and refreshments or overnight accommodation, where applicable.

  • Documentation Checklist

    Before submitting your claim, try to gather all relevant documentation, including:

    - Tickets, boarding passes, and proof of the original booking
    - Any communication from TUI relating to the delay or cancellation
    - Written information provided to you explaining your passenger rights during the disruption
    - Receipts for refreshments, transport, or accommodation purchased as a result of the delay
    - Details of all passengers in your booking, along with consent to claim on their behalf

    Having this information prepared will strengthen your claim and may increase the likelihood of a successful outcome.

  • Further Support

    TUI’s website provides useful guidance on your passenger rights and how to submit a claim, including information about UK/EU Regulation 261.

    If you would like assistance in deciding whether to claim compensation, or you are unsure how much you may be entitled to, contact Skycop and we will be happy to help.

If you are seeking compensation of up to £520 , find out whether you are eligible to receive it.

or

How Much Compensation Can You Get from TUI?

TUI delayed flight compensation depends on the distance of your journey and how late you arrived at your destination.

As outlined above, the maximum compensation for a TUI flight delay under UK261 is £520 for a delay of more than four hours on a flight exceeding 2,175 miles.

Frequently Asked Questions

  • How do I claim a refund from TUI?

    To begin a TUI refund or compensation claim for a cancellation, delay, or overbooking, you can contact the airline directly or complete Skycop’s claim form, and we will manage the entire process on your behalf.

  • How much compensation does a 3-hour delay TUI get?

    TUI late flight compensation is governed by UK261 (retained from Regulation EC 261/2004). For delays of more than three hours, you may be entitled to compensation ranging from £220 for flights under 932 miles up to a maximum of £520 for flights exceeding 2,175 miles.

  • Is TUI Offering Full Refunds?

    According to TUI’s policies, you may be entitled to a refund in certain circumstances, including where your flight is cancelled and no suitable alternative is offered. If you experience a delay or cancellation, it is important to remain calm at the airport, as aggressive behaviour could negatively affect a refund or compensation claim made later.

  • What are my rights for a holiday refund?

    If you have booked a package holiday with TUI, you may be entitled to a holiday refund in certain situations. This can include cases where TUI cancels your holiday at short notice and/or is unable to offer a replacement holiday of comparable price and quality.

See All Questions

Help Available at These Airports and More

Skycop can assist disrupted passengers at airports across the UK. If you have been affected by overbooked seats, flight cancellations, or delayed arrivals, contact us today to find out how much compensation you may be entitled to claim.

Amsterdam Schiphol Barcelona Airport Berlin Brandenburg Airport Budapest Ferenc Liszt International Airport Calgary Airport Charles de Gaulle Dublin Airport Düsseldorf Airport Fiumicino Airport Francisco de Sá Carneiro Airport Frankfurt am Main Henri Coandă Airport Istanbul Havalimani Airport Kastrup Airport Lisbon Portela Airport London Gatwick London Heathrow London Luton Airport Madrid Airport Manchester Airport Milano Malpensa International Airport Montreal Trudeau Airport Munich Airport Orio al Serio International Airport Oslo Airport Palma De Mallorca Airport Paris Orly Stockholm Arlanda Tirana International Airport Toronto Pearson Airport Vancouver Airport Vienna Airport Zürich Airport

Successful Cases Against These Airlines and Others

Skycop has successfully pursued compensation claims against all of these major airlines for flight delays, cancellations, and overbooking. Contact us today if your journey has been disrupted by any of these operators, or by another airline, to find out how we can help.

Aegean Aer Lingus Aeromexico Air Arabia Air Canada Air China Air Dolomiti Air Europa Air France Air India Air Serbia Air Transat airBaltic AJet Alaska Airlines Allegiant American Airlines Austrian Airlines Avianca Avion Express Azores Airlines British Airways Brussels Airlines Condor Corendon Airlines Croatia Airlines Cyprus Airways Delta Airlines Discover Airlines EasyJet Egyptair Emirates Ethiopian Airlines Etihad Airways Eurowings EVA Air Finnair Flair Airlines FlyDubai Freebird Frontier Airlines GetJet Heston Airlines Iberia Icelandair ITA Airways Jet2 Kenya Airways KLM LATAM Airlines Loganair LOT Airlines Lufthansa Luxair Malaysia Airlines Nordica Norwegian Air Shuttle Pegasus Airlines PLAY Airlines Porter Airlines Qatar Airways Royal Air Maroc Ryanair SAS Singapore Airlines SmartLynx Smartwings SunExpress Swiss Airlines TAP Air Portugal Tarom Transavia TUI fly Belgium Tunisair Turkish Airlines United Airlines Virgin Atlantic Volotea Vueling WestJet Wideroe Wizz Air

UK Air Passenger Rights and Protections

Your airline passenger rights are protected by UK/EU Regulation 261. This regulation sets out standard compensation rights for passengers in cases of flight delays of more than three hours, cancellations, and denied boarding due to overbooking.

Air Passenger Rights Delayed Flight Compensation Overbooked flight compensation Cancelled flight compensation Denied boarding compensation Missed Connection Compensation Airline strike compensation Lost, delayed, or damaged luggage compensation Flight Compensation Shy Regulation Turkey ANAC Resolution 400 UK261 flight delay and cancellation compensation APPR Canada Regulation

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