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SHY Regulation in Turkey: Compensation for Flight Delays and Cancellations

Travel disruption can be frustrating, but Turkey’s SHY Regulation ensures you have clear air passenger rights when dealing with flight cancellations, denied boarding, or delays on domestic and international flights. If you are flying with Turkish Airlines or any airline operating in Turkey, understanding these Turkish regulations can help you claim fair compensation where you are eligible.

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Recently Disrupted Flights

The table below lists flights that have recently been delayed or cancelled. Find your flight to check if you are eligible and let Skycop manage your claim.

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Date Flight Route Status Your compensation
04.12.2026
09:50
KLM Royal Dutch Airlines
KL1231
Amsterdam AMS
Gothenborg GOT
Cancelled
21.03.2026
20:10
Wizz Air Malta
W46230
Jeddah JED
Rome FCO
Cancelled
17.03.2026
23:15
TAP Portugal
TP88
Sao Paulo GRU
Lisbon LIS
Cancelled
15.03.2026
14:05
Wizz Air Malta
W43267
Bucharest OTP
Dubai DXB
Cancelled
13.03.2026
20:50
Lufthansa
LH898
Frankfurt FRA
Vilnius VNO
Cancelled
13.03.2026
05:50
Ryanair
FR733
Vienna VIE
Amman AMM
Cancelled
12.03.2026
19:35
Ryanair
FR2941
Charleroi CRL
Faro FAO
Cancelled
12.03.2026
15:00
Lufthansa
LH895
Vilnius VNO
Frankfurt FRA
Cancelled
...
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How to Get Compensation

Claiming flight compensation requires an understanding of Turkish regulations and airlines’ responsibilities.

This guide to Turkey’s SHY Regulation has been carefully prepared by our expert team at Skycop to help you navigate the process.

If you are seeking compensation of up to £520, find out whether you are eligible to receive it.

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Turkish SHY Regulation: Key Points

  • Up to £520 in compensation for cancelled flights and denied boarding on international flights.

  • Airlines must offer you an alternative flight or a refund of your ticket in the event of a cancellation or denied boarding.

  • Departures from any Turkish airport are covered for all airlines, while arrivals into Turkey are covered only if the operating carrier is a Turkish airline.

  • Eligibility: All passengers are covered regardless of nationality, age, or how the ticket was purchased. You must hold a confirmed booking and check in on time (at least 45 minutes before departure). For cancelled flights, check-in is not required.

  • Compensation for arrival delays of three hours or more: £85 on domestic routes and £215 / £345 / £520 on international flights.

  • No compensation is payable for disruptions caused by extraordinary circumstances.

  • If you would rather avoid the hassle, claim your compensation with Skycop’s help.

Flight Cancellations – Your Rights Under the SHY Regulation

When airlines cancel flights, air passengers are protected under air passenger rights regulations. Depending on the flight distance, you may be entitled to maximum compensation, an alternative flight, or a refund. In the event of a flight cancellation, airlines must offer:

  • Reimbursement or rerouting: a refund (plus a free return flight if the first leg has already been flown), re-routing at the earliest opportunity, or re-routing at a later date at your request (subject to availability).

  • A visible notice at check-in or boarding; written notice in cases of denied boarding or cancellation; and information provided to passengers in the event of delays of two hours or more. You are also entitled to two free communications (phone calls, fax, or emails).

  • Meals, transport, and accommodation where required.

  • Priority care: special assistance for passengers with reduced mobility, those travelling with escorts or guide dogs, and children flying alone. Information must be provided in accessible formats for visually impaired passengers.

  • If you are placed in a lower class than the one you booked, you are entitled to a refund of 30%, 50%, or 75% of the ticket price, depending on the flight distance.

  • If you arrive at a different airport, the airline must provide transport to your original destination or to another agreed nearby location as soon as possible.

Under the updated Turkish SHY Regulation, passengers may be entitled to compensation for arrival delays of three hours or more, provided the delay was not caused by extraordinary circumstances. Compensation amounts are £85 for domestic flights and £215 / £345 / £520 for international flights, paid in local currency using the Turkish Central Bank’s selling rate on the ticket purchase date. However, airlines must still provide assistance, including rebooking on an alternative flight.

Compensation for Denied Boarding Due to Overbooking

Airlines sometimes overbook international flights, which can leave passengers unable to travel as planned. If you are denied boarding, you have specific air passenger rights that may entitle you to compensation.

If you volunteer to give up your seat, the airline must offer travel vouchers, agreed compensation, or a choice between a refund and an alternative flight to your final destination.

Passengers who give up their seat voluntarily under an agreement are generally not entitled to statutory compensation.

Compensation for Involuntary Denied Boarding

If you are involuntarily denied boarding, the following compensation amounts may apply. These amounts also apply to flight cancellations and arrival delays of three hours or more. The airline must also provide meals, accommodation where necessary, and an alternative flight at the earliest opportunity.

* For denied boarding and cancellations, the three-hour arrival delay requirement does not apply. Compensation may be reduced by 50% if you are re-routed and arrive within two, three, or four hours, depending on the flight distance.

Flight Distance Delay at Arrival Compensation Amount
Up to 932 miles 3+ hours £220
932 to 2,175 miles 3+ hours £350
Over 2,175 miles 3+ hours £520
Domestic (any distance) 3+ hours £85

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Flight Delays – What Compensation Can You Receive?

Under the updated Turkish SHY Regulation, you may be entitled to compensation for arrival delays of three hours or more — £85 on domestic routes or £215 / £345 / £520 on international flights (paid in local currency using the Turkish Central Bank rate on the ticket purchase date), unless extraordinary circumstances apply. However, airlines must still provide care and assistance based on the length of the delay.

  • Your Rights in Case of Delays

    For long delays, airlines must provide:

    - At any time: two free communications (phone calls, faxes, or emails).
    - 2–3 hours: hot and cold drinks.
    - 3–5 hours: hot and cold drinks plus a meal appropriate to the time of day.
    - Five hours or more: additional drinks and a light snack (in addition to the above).
    - Overnight: hotel accommodation and transport between the airport and the hotel.
    - You may request a full refund instead if the delay exceeds five hours and you decline an alternative flight.

  • Force Majeure & Delays

    If your delay was caused by:

    - Extreme weather.
    - Political unrest.
    - Security threats.
    - Airport strikes.
    -Other circumstances beyond the airline’s control.

    In these cases, you will not be entitled to compensation under air passenger rights regulations.

Claim Your Flight Compensation with Skycop

If you have experienced denied boarding or a cancelled flight, Skycop can help you claim fair compensation under Turkish regulations. Under Turkey’s SHY Regulation, passengers may be entitled to fixed compensation amounts, making the process clearer and more predictable. Skycop handles all the paperwork and negotiations with airlines, helping you save time, reduce stress, and improve your chances of a successful claim.

Step-by-Step Guide to Making a Compensation Claim

Applying for compensation from an airline can be a complex process, so it is important to understand all the details. Here is what you will need to do:

  1. Keep all relevant documents, including boarding passes, flight numbers, correspondence with the airline, and any additional details such as your departure and final destination.
  2. Contact the airline directly.
  3. Provide accurate information and check all details carefully.
  4. Complete any forms requested and submit any additional supporting documents.
  5. Wait for the airline’s response.

If you are having difficulty obtaining compensation for flight disruption, or if the airline fails to respond, contact the Skycop team today for assistance.

Flight issues?

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Why Choose Skycop?

  • We Understand Turkish Regulations

    With extensive expertise in UK air passenger rights, we provide high-quality customer service with no financial risk to you.

  • No Upfront Costs

    Partner with us and you will only pay if we successfully secure compensation for your disrupted flight.

Frequently Asked Questions

  • What Are Turkish SHY Air Passenger Regulations?

    The Turkish air passenger rights regulation ensures that passengers receive assistance and, where applicable, compensation when flights are disrupted.

  • What Are the Differences Between the SHY Regulation and EU Regulation EC261?

    Both EU and Turkish regulations protect air passenger rights, but EC261 applies within the EU, while the SHY Regulation applies to flights departing from Turkish airports and to international flights covered under Turkish law.

  • What Happens if an Airline Cancels Your Flight at the Last Minute?

    Under Turkish air passenger rights regulations, you are entitled to a refund or an alternative flight to your destination, along with care services such as meals and accommodation where required. Refunds must be paid at the full ticket price at which the ticket was purchased (in the original currency of purchase). Compensation amounts are set in euros but paid in local currency using the Turkish Central Bank’s selling rate on the ticket purchase date.

  • How are compensation claims processed?

    After a claim is submitted, specialists assess your eligibility under Turkish air passenger rights regulations and manage the negotiations with the airline. If the reason for the flight disruption falls within your air passenger rights, you may be entitled to receive compensation.

  • Can you claim under multiple regulations?

    Yes, if your flight falls under both Turkish regulations and EU law, passengers may submit a claim under each framework. Each air passenger rights regulation operates separately, and if an airline breaches both Turkish and EU rules, passengers can lodge two separate complaints.

    However, passengers cannot receive double compensation for the same flight. Claims under both air passenger rights regulations may be submitted only to increase the likelihood of a successful outcome.

See All Questions

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Know Your Air Passenger Rights

We are here to help you resolve your flight issues and claim the compensation you are entitled to.

Air Passenger Rights Delayed Flight Compensation Overbooked flight compensation Cancelled flight compensation Denied boarding compensation Missed Connection Compensation Airline strike compensation Lost, delayed, or damaged luggage compensation Flight Compensation Shy Regulation Turkey ANAC Resolution 400 UK261 flight delay and cancellation compensation APPR Canada Regulation

Successful Cases Against These Airlines and Others

Skycop has a strong track record of pursuing flight delay compensation claims against major airline operators.

Aegean Aer Lingus Aeromexico Air Arabia Air Canada Air China Air Dolomiti Air Europa Air France Air India Air Serbia Air Transat airBaltic AJet Alaska Airlines Allegiant American Airlines Austrian Airlines Avianca Avion Express Azores Airlines British Airways Brussels Airlines Condor Corendon Airlines Croatia Airlines Cyprus Airways Delta Airlines Discover Airlines EasyJet Egyptair Emirates Ethiopian Airlines Etihad Airways Eurowings EVA Air Finnair Flair Airlines FlyDubai Freebird Frontier Airlines GetJet Heston Airlines Iberia Icelandair ITA Airways Jet2 Kenya Airways KLM LATAM Airlines Loganair LOT Airlines Lufthansa Luxair Malaysia Airlines Nordica Norwegian Air Shuttle Pegasus Airlines PLAY Airlines Porter Airlines Qatar Airways Royal Air Maroc Ryanair SAS Singapore Airlines SmartLynx Smartwings SunExpress Swiss Airlines TAP Air Portugal Tarom Transavia TUI fly Belgium Tunisair Turkish Airlines United Airlines Virgin Atlantic Volotea Vueling WestJet Wideroe Wizz Air

Help Provided at These Airports and More

Skycop provides support for passengers affected by overbooked flights, delays, and cancellations at airports across Europe.

Amsterdam Schiphol Barcelona Airport Berlin Brandenburg Airport Budapest Ferenc Liszt International Airport Calgary Airport Charles de Gaulle Dublin Airport Düsseldorf Airport Fiumicino Airport Francisco de Sá Carneiro Airport Frankfurt am Main Henri Coandă Airport Istanbul Havalimani Airport Kastrup Airport Lisbon Portela Airport London Gatwick London Heathrow London Luton Airport Madrid Airport Manchester Airport Milano Malpensa International Airport Montreal Trudeau Airport Munich Airport Orio al Serio International Airport Oslo Airport Palma De Mallorca Airport Paris Orly Stockholm Arlanda Tirana International Airport Toronto Pearson Airport Vancouver Airport Vienna Airport Zürich Airport

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