When you travel by plane, you are protected under the European regulations (EC) 261/2004. Few passengers are aware of these consumer rights and many lack the legal knowledge to claim compensation for cancelled flights or major delays – even when they know they should!

You are entitled to compensation if:

Flight was delayed more than 3 hours

Everyone knows how troublesome waiting can be when a flight is delayed. And we all know that time is money ... Did you know that for flights delayed more than 3 hours, you are entitled to compensation?

Flight was cancelled

Airlines must inform you of a cancelled flight no later than 14 days before departure date. Otherwise, it is classed as a serious travel disruption and you can apply for compensation. Why not claim the money you are due?

Denied boarding

Overbooking is much more common than you may think. In order to maximize profits, airline companies sometimes sell more tickets than there are seats available on an airplane. It is very disappointing that passengers have to change travel plans due to airlines’ fault. In cases like these you should be compensated.

What compensation should I expect?

Flight compensation depends on many things:

  • Flight distance
  • Delay length
  • Weather conditions
  • Extraordinary situations

Even if you are unsure, we will find the answers to all these questions and assess the validity of your claim. All you need to do is enter your flight details and submit the claim – we’ll take care of the rest.

€ 250

If you reached your destination more than 3 hours late and travel distance was up to 1,500 km

€ 400

If the distance was between 1 500 km and 3 500 km outside the EU, and you reached your destination more than 3 hours late.

€ 600

If the travel distance was over 3 500 km and you reached your destination more than 3 hours late.

Most common questions

Here you can find the answers to the most commonly asked questions regarding the EU regulation, passenger rights and Skycop.

When am I not entitled to compensation?

You are not entitled to compensation when a flight is disrupted due to force majeure or for reasons not related to the airline’s operations. Examples include:

  • Weather conditions that are not suitable for the flight, natural disasters (e.g. the Ejafjadlojokudlio volcano eruption in Iceland in 2010)
  • Airport operation disruptions
  • Acts of terrorism or military actions
  • Trade union strikes
  • Airplane technical failures

Your financial compensation may be reduced if you agreed to accept other forms of compensation proposed by the airline – e.g. gift coupons or discounts for another flight.

If you have already accepted similar forms of compensation from the airline, it is important that you inform us about it.

My flight was delayed more than 3 hours. What are my other rights?

The carrier must provide you with free meals and drinks, access to two free calls, let you use e-mail or send a free fax. When you have to wait for a flight for one or more nights – you must be granted free accommodation in a hotel, including transport to/from the airport.

Can I get denied boarding compensation because of overbooking? What are my other rights?

In this case, you can expect to:

  • Recover the full price of the ticket within 7 days from the date of the incident
  • Get a ticket on the next plane to your final destination, under similar terms
  • Select a later flight under similar conditions.

If you choose to travel on a different route, and you have to wait, the carrier is required to provide you with free meals and drinks, access to two free calls, let you use e-mail or send a free fax. When you have to wait for a flight for one or more nights – you must be granted free accommodation in a hotel, including transport to/from the airport.

My claim has already been rejected by the airlines. Can I still use the Skycop services?

Of course! If you sought compensation independently, but the airlines rejected it, fill in our claim form and provide all the information you have received from the airline – including the reason why your claim was denied.
If we see that the airline had no reason to reject your claim – we will take all necessary steps to ensure you get compensated. And keep in mind – you only pay the service fee if you receive compensation yourself.

Find answers to all your questions regarding EU regulation, passenger rights and Skycop

Answers

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