When you travel by plane, you are protected under the European regulations (EC) 261/2004. Few passengers are aware of these consumer rights and many lack the legal knowledge to claim compensation for cancelled flights or major delays – even when they know they should!
You are entitled to compensation if:
What compensation should I expect?
Flight compensation depends on many things:
- Flight distance
- Delay length
- Weather conditions
- Extraordinary situations
Even if you are unsure, we will find the answers to all these questions and assess the validity of your claim. All you need to do is enter your flight details and submit the claim – we’ll take care of the rest.
Most common questions
Here you can find the answers to the most commonly asked questions regarding the EU regulation, passenger rights and Skycop.
You are not entitled to compensation when a flight is disrupted due to force majeure or for reasons not related to the airline’s operations. Examples include:
- Weather conditions that are not suitable for the flight, natural disasters (e.g. the Ejafjadlojokudlio volcano eruption in Iceland in 2010)
- Airport operation disruptions
- Acts of terrorism or military actions
- Trade union strikes
- Airplane technical failures
Your financial compensation may be reduced if you agreed to accept other forms of compensation proposed by the airline – e.g. gift coupons or discounts for another flight.
If you have already accepted similar forms of compensation from the airline, it is important that you inform us about it.
The carrier must provide you with free meals and drinks, access to two free calls, let you use e-mail or send a free fax. When you have to wait for a flight for one or more nights – you must be granted free accommodation in a hotel, including transport to/from the airport.
In this case, you can expect to:
- Recover the full price of the ticket within 7 days from the date of the incident
- Get a ticket on the next plane to your final destination, under similar terms
- Select a later flight under similar conditions.
If you choose to travel on a different route, and you have to wait, the carrier is required to provide you with free meals and drinks, access to two free calls, let you use e-mail or send a free fax. When you have to wait for a flight for one or more nights – you must be granted free accommodation in a hotel, including transport to/from the airport.
Of course! If you sought compensation independently, but the airlines rejected it, fill in our claim form and provide all the information you have received from the airline – including the reason why your claim was denied.
If we see that the airline had no reason to reject your claim – we will take all necessary steps to ensure you get compensated. And keep in mind – you only pay the service fee if you receive compensation yourself.