When you travel by plane, you are protected under the European regulations. Few passengers are aware of these consumer rights and many lack the legal knowledge to claim compensation.

How much compensation are you entitled to?

Flight delayed 3+ hours

Everyone knows how trying delays can be - you just sit there and wait. And we all know that time is money… Did you know that when it comes all flights delayed for more than 3 hours, you are entitled to compensation?

Flight was cancelled

Airlines must inform you about all cancelled flights 14+ days before take-off. Otherwise, it is considered to be a serious disruption and you can apply for compensation. Why not claim the money you are due?

Denied boarding

Overbooking is way more common than you may think. So much hustle and in the end – the plane takes off and you are the only one left standing and thinking of what to do next! And for that you should be compensated.

What compensation should I expect?

What was the distance of your flight? What was the exact length of your delay? What were the weather conditions like on the day of your flight and may any extraordinary circumstances have been a factor in the delay or cancellation? We will provide you with the answers to all these questions and assess the validity of your claim. All you need to do is enter your flight details and submit the claim; we’ll take care of the rest.

€ 250

When your flight was delayed for more than 3 hours and the distance of your trip did not exceed 1500 kilometres.

€ 400

When the distance of your flight exceeded 1500 kilometres, was conducted between EU airports and was delayed for more than 3 hours.

€ 400

When the distance of your flight was between 1500 and 3500 kilometres and the flight was conducted from or to an airport outside the EU.

€ 600

When the distance of your flight exceeded 3500 kilometres and the flight was delayed for more than 4 hours.

Most common questions

Here you can find the answers to the most commonly asked questions regarding the EU regulation, passenger rights and Skycop.

When am I not entitled to compensation?

When a flight is disrupted due to force majeure or for reasons not related to the airline’s operations. Examples include:

  • Weather conditions that are not suitable for the flight, natural disasters (e.g. the Ejafjadlojokudlio volcano that erupted in Iceland in 2010)
  • Airport operation disruptions
  • Acts of terrorism or military actions
  • Trade union strikes
  • Manufacturer’s defects in the plane.

Your financial compensation may be reduced if you agreed to accept other forms of compensation proposed by the airline – e.g. gift coupons or discounts for another flight.

If you have already accepted similar forms of compensation from the airline, it is important that you inform us about it.

My flight was delayed more than 3 hours. What are my other rights?

The carrier must provide you with free meals and drinks, access to two free calls, free fax or let you use e-mail. When you have to wait for a flight for one or more nights – you must be granted free accommodation in a hotel, including transport to/from the airport.

I was denied boarding because of overbooking. What are my other rights?

In this case, you can expect to:

  • Recover the full price of the ticket within 7 days from the date of the incident
  • Get a ticket on the next plane to your final destination, under similar terms
  • Select a later flight under similar conditions.

If you choose to travel a different route, and you have to wait, the carrier is required to provide you with free meals and drinks, access to two free calls, send a free fax or let you use e-mail. When you have to wait for a flight for one or more nights – you must be granted free accommodation in a hotel, including transport to/from the airport.

My claim has already been rejected by the airlines. Can I still use the Skycop services?

Of course! If you have tried to get the compensation independently, but the airlines have rejected it, fill in our claim form and provide all the information you have received from the airline – including the reason why your claim was denied. If we see that the airline had no reason to reject your claim – as always, we will represent your interests to the end. And keep in mind – you only need to pay us if you receive compensation yourself.

Find answers to all your questions regarding EU regulation, passenger rights and Skycop

Answers

Have some delayed or cancelled flights?

Submit application now and leave rest to us.

Claim now!