When you travel by plane, you are protected under the European regulations (EC) 261/2004. Few passengers are aware of these consumer rights and many lack the legal knowledge to claim compensation for cancelled flights or major delays – even when they know they should!
You are entitled to compensation if:
What compensation should I expect?
Flight compensation depends on many things:
- Flight distance
- Delay length
- Weather conditions
- Extraordinary situations
Even if you are unsure, we will find the answers to all these questions and assess the validity of your claim. All you need to do is enter your flight details and submit the claim – we’ll take care of the rest.
Frequently Asked Questions
Here you can find the answers to the most frequently asked questions in regard to the EU regulation, passenger rights and Skycop.
You are not entitled to compensation when a flight is disrupted due to force majeure or for reasons not related to the airline’s operations. Examples include:
- Weather conditions that are not suitable for the flight, natural disasters (e.g. the Ejafjadlojokudlio volcano eruption in Iceland in 2010)
- Airport operations disruptions
- Acts of terrorism or military actions
- Trade union strikes
- Airplane manufacturing flaws
Your compensation may be reduced if you agreed to accept other forms of compensation proposed by the airline – e.g. gift coupons or discounts for another flight.
If you have already accepted similar forms of compensation from the airline, it is important that you inform us about it.
The carrier must provide you with free meals and drinks. You should also be allowed to make two free calls, use e-mail or send a free fax. If you have to wait for the flight for one or more nights, the carrier must grant you free accommodation at a hotel, including transport to/from the airport.
In this case, you can choose to:
- Receive a refund of the full price of the ticket within 7 days from the date of the incident
- Get a ticket on the next plane to your final destination, under similar terms
- Choose a later flight under similar conditions.
If you choose to travel on a different route, and it involves waiting, the carrier must provide you with free meals and drinks. You should also be allowed to make two free calls, use e-mail or send a free fax. If you have to wait for the flight for one or more nights, the carrier must grant you free accommodation at a hotel, including transport to/from the airport.
Of course! If you sought compensation independently, but the airlines rejected it, fill in our claim form and provide all the information you received from the airline – including the reason why your claim was denied.
If we see that the airline had no reason to reject your claim, we will take all the necessary steps to ensure that you get compensated. Know this: you only pay the service fee if you receive the compensation!