Skycop introduces Ticket Refund service
Despite the slight sights of market recovery, getting cash refund for cancelled flights is still much more difficult than it was before the first hit of the ongoing crisis. However, as the regulatory environment is changing rapidly, Skycop decided to introduce its new service, aimed at helping passengers to recover money they paid for flight tickets.
by Skycop team
- 2020-10-20
- 11:50 AM GMT
Despite the great fears, the bankruptcies of travel agencies and air carriers have been avoided after processing state aid. However, although such businesses have survived, they are still struggling with any outflow of cash, and as a result of that, travelers who are seeking to get cash refunds for canceled flights face serious difficulties.
Often desperately trying to stay afloat airlines will do virtually anything to prevent passengers from taking a refund in cash and stick with the travel coupon option instead. From offering surprisingly irresistible deals to automatically assigning coupons for everyone and forwarding them to overloaded or even temporarily shut call centers in case passengers will insist on a refund they are legally entitled to.
Skycop experts have repeatedly noted that, although there have recently been a number of initiatives to provide clearer legal guidelines for the money refund process in cases of canceled flights, both on European, as well as on national levels, so much uncertainty still persists.
Our legal team has also emphasized that not only airlines, but also travelers are those in need for money right now – often much more than they did ever before – so it is illegal to force coupons that may not even be available. Therefore, the best advice in the abovementioned situation usually is to evaluate your personal situation and decide what action you are able to take. However, settling with a travel voucher or going all the way to court isn’t the only option anymore. That’s because our new Ticket Refund service draws on Skycop’s experience and hard work to do everything possible in order to get a cash refund from the air carrier or travel agency.
After the passenger fills in a short form on the company’s website, our team looks into the case and if it is eligible for a refund, a certified attorney hired by Skycop will prepare an official letter of demand. Finally, the attorney will send the letter to the correct addressee, also adding the traveller to the email.
We believe that this service is extremely useful at such a difficult time and will give travelers more opportunities to defend their rights. Our team interacts with dozens of different airlines and other travel businesses on a daily basis, so we usually know perfectly well how to get around the barricades they could be on these days. Effective contact and proper communication is our priority as we are well known for businesses operating in this sector. So, if you already had a cancelled flight and did not get your cash refund yet, you can fill in our Ticket Refund form right away!
