Flight Delayed or Canceled? Claim up to $700
for a delayed or canceled flight

Frequently Asked Questions

• What is flight compensation, and who is eligible?

  Eligibility depends on the specific regulation that applies to your flight. US domestic flight delays generally do not provide automatic cash compensation. However, you may be entitled to compensation under European Regulation (EC) No. 261/2004 if your flight departed from the EU on any airline or arrived in the EU on an EU registered airline and meets the legal criteria.

  One of the simplest ways to check eligibility is through Skycop’s online claim platform. After required agreements are signed and documents provided, Skycop reviews your case and manages the process on your behalf.

• How much does it cost to use Skycop’s services?

  Skycop operates on a no win, no fee basis. If your claim is successful, Skycop deducts its service fee from the compensation paid by the airline. Please review the Skycop price list and Terms and Conditions for full details.

• How do I submit a claim with Skycop?

  To request compensation for a disrupted flight, complete the online claim form and provide the required documents on Skycop’s website. Our team manages the process from eligibility review to airline communication.

• How long do I have to claim compensation for a disrupted flight?

  For flights covered by European Regulation (EC) No. 261/2004, passengers typically have between 2 and 6 years to bring a claim, depending on the country where the claim is filed.

  Examples of limitation periods include:

  • UK: Up to 6 years
  • Germany: Up to 3 years
  • France: Up to 5 years
  • Spain: Up to 5 years
  • Italy: Up to 2 years
  • Portugal: Up to 3 years

  Skycop can help determine whether your claim remains valid under the applicable regulation.

• Can I claim compensation for a flight delay of less than three hours?

  Under European Regulation (EC) No. 261/2004, compensation generally applies only if you arrive at your final destination at least 3 hours late. The relevant time is arrival, not departure. These thresholds do not apply to US domestic flights. Skycop can review your case to confirm eligibility.

• Am I entitled to compensation if my flight was canceled due to extraordinary circumstances?

  Compensation under European Regulation (EC) No. 261/2004 usually requires that the airline be responsible for the disruption. Extraordinary circumstances, such as severe weather, may exempt the airline from paying compensation.

  Even in those cases, airlines may still have obligations to offer rebooking or refunds. For US flights, assistance such as meals or hotel accommodations is generally provided according to airline policy. Skycop evaluates each case to determine whether the airline properly applied any exception.

• What documents are required to process my compensation claim?

  Flight booking confirmation or ticket

  • Boarding pass if available
  • Any notifications or documents from the airline
  • regarding the disruption
  • Receipts for additional expenses if applicable

  Providing complete documentation helps expedite the review process.

• How long does it take to receive compensation through Skycop?

  There is no fixed timeline for compensation claims under European Regulation (EC) No. 261/2004. Processing time depends on airline cooperation, legal complexity, and whether authorities or courts become involved. Skycop follows up regularly to pursue resolution as efficiently as possible.

• Can I submit a claim on behalf of someone else?

  Yes. You may submit a claim for family members, friends, or colleagues with their consent and complete flight details. Each passenger must sign the required agreement for the claim to proceed. Compensation is transferred to the rightful passenger.

• Does Skycop handle claims for additional expenses like meals or accommodation?

  Under European Regulation (EC) No. 261/2004, eligible passengers may have rights to care, including meals or accommodation, for qualifying EU related flights. For US domestic flights, such benefits are generally provided under airline policy rather than federal compensation law. Skycop focuses primarily on compensation claims but may assist with qualifying additional expenses where applicable.

• Does Skycop help with flight compensation under UK261?

  Yes! UK261 Regulation is the post-Brexit version of EU 261, protecting passengers on flights departing from or arriving in the UK with a UK-based airline. Skycop helps passengers claim compensation under UK261, just like we do for EU, Turkish, and Brazilian regulations.

• Can I claim compensation under Turkey’s SHY Passenger Regulation with Skycop?

  Yes! Skycop helps passengers claim compensation under Turkey’s SHY Passenger Regulation, which protects travelers on domestic and international flights departing from Turkey.

  If your flight was delayed, canceled, or overbooked, you may be entitled to:
  ✅ Financial compensation
  ✅ Alternative transport
  ✅ Meals and hotel stays (if applicable)

  Since SHY Passenger rules differ from EU 261 and UK261, Skycop ensures that you receive the correct compensation according to Turkish aviation law.

• Does Skycop help with flight compensation under Brazil’s ANAC Resolution 400?

  Yes! Skycop assists passengers in claiming compensation under Brazil’s ANAC Resolution 400, which guarantees air passenger rights in Brazil.

  If your flight was delayed, canceled, or overbooked, you may be entitled to:
  ✅ Meals, hotel accommodation, and rebooking
  ✅ Financial compensation (in certain cases)

  The amount and conditions vary depending on flight duration and airline responsibility, but Skycop simplifies the process by handling your claim from start to finish.

• Does Skycop help with flight compensation under Canada’s Air Passenger Protection Regulations (APPR)?

  Yes. Skycop assists passengers seeking compensation under Canada’s APPR for flights to, from, or within Canada operated by Canadian airlines.

  If your flight was delayed, canceled, or you were denied boarding for reasons within the airline’s control and not related to safety, you may be entitled to:

  • Fixed financial compensation based on delay length and airline size: approximately $300 to $750 USD equivalent for large airlines and lower amounts for small airlines
  • Refunds and rebooking options
  • Meals and accommodation for extended delays
  • Clear communication regarding your rights and the reason for the disruption

  You must be notified of the disruption less than 14 days in advance to qualify for compensation in certain cases. Skycop can assess eligibility and manage the claim process.