ANAC 400 Regulation: Claim Flight Compensation in Brazil
Flight delays, cancellations, and overbookings can disrupt your plans, but compensation depends on applicable Brazilian law. Under ANAC Resolution No. 400, you may have rights to assistance and potential compensation for disruptions on domestic and international flights involving Brazil. Let Skycop help you review your claim and pursue eligible compensation.
Recently Disrupted Flights
The table below includes flights with recent delays or cancellations. Locate your flight to check eligibility and let Skycop handle your claim.
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| Date | Flight | Route | Status | Your compensation |
|---|---|---|---|---|
|
04.12.2026
09:50
|
KL1231
|
Amsterdam AMS
Gothenborg GOT
|
Cancelled | |
|
04.05.2026
19:45
|
BA2202
|
Cancun CUN
|
Cancelled | |
|
17.04.2026
09:15
|
FLYONE Romania
OE7208
|
Cancelled | ||
|
16.04.2026
20:30
|
LH898
|
Vilnius VNO
|
Cancelled | |
|
16.04.2026
11:10
|
LH758
|
Madras MAA
|
Delayed | |
|
16.04.2026
09:05
|
EW9783
|
Cancelled | ||
|
16.04.2026
06:40
|
LH1139
|
Cancelled | ||
|
16.04.2026
06:05
|
LH2267
|
Marseille MRS
|
Cancelled |
What Is ANAC 400?
ANAC Resolution No. 400 is a regulation established by Brazil’s National Civil Aviation Agency to protect air travelers. It defines passenger rights in Brazil when flights are delayed, canceled, or overbooked. It ensures that travelers on both international and domestic flights involving Brazil receive standardized treatment when airlines fail to provide proper service. Certain protections apply only when specific conditions are met.
History and the Regulation
The regulation was introduced in 2016 to create clearer guidelines regarding passenger rights and airline obligations. Before ANAC Resolution No. 400, airline policies were less consistent, and passengers often faced difficulties obtaining fair treatment.
These rules apply to flights departing from or arriving in Brazil and establish passenger assistance standards.
Importance for Travelers
For domestic flights within Brazil and international flights involving Brazil, ANAC Resolution No. 400 establishes assistance obligations and potential compensation rights in cases of significant delays, denied boarding, or canceled flights.
If you experience issues with your flight in Brazil, understanding ANAC Resolution No. 400 can help you determine whether you may be entitled to assistance or compensation under Brazilian law.
Your Flight Was Disrupted?
Tiers of Compensation
| Aspect | Reason | Flight compensation |
|---|---|---|
| Domestic flight | 4h delay or denied boarding | Up to $2,000 (€1,850) equivalent of 10,000 BRL, subject to court assessment |
| International flight | 4h delay or denied boarding | Up to $2,000 (€1,850) equivalent of 10,000 BRL, subject to court assessment |
| Moral damages | 4h delay and no care provided | Determined by court based on circumstances and expenses |
| Material damages | 1h+ delay (depends on the type of expense incurred) and failure to provide care | Reimbursement based on documented expenses |
Passenger Rights Under ANAC 400
Under ANAC Resolution No. 400, passengers have defined assistance rights when dealing with flight disruptions in Brazil. Airlines must provide assistance depending on the length of the delay and the available alternatives.
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Flight Delays
If a delay exceeds 1 hour, airlines must provide communication access. After 2 hours, they must provide food and beverages or meal vouchers. After 4 hours, passengers may choose between a refund, rebooking, or alternative transportation. If an overnight stay is required, accommodation and transportation between the airport and hotel must be offered. -
Flight Cancellations
Passengers may choose between a refund, rescheduling, or rebooking on another airline in case of cancellation. The airline must offer these options. Additional compensation may require legal assessment under Brazilian law. -
Denied Boarding
In cases of overbooking with no volunteers, affected passengers must receive immediate compensation as defined under ANAC Resolution No. 400 and be offered rebooking or a refund. -
Baggage Issues
If luggage is lost, delayed, or damaged, passengers may file a reimbursement claim. Compensation depends on the value of the items and applicable liability limits.
ANAC 400 Compensation Rules: Exceptions and Limitations
Although the regulation provides passenger protections, certain exceptions apply:
- Extraordinary circumstances. If a delay or cancellation occurs due to extraordinary circumstances such as severe weather, security threats, or airport strikes, compensation may not be required.
- Passenger’s fault. If a passenger fails to check in on time or does not meet travel requirements, eligibility for protection may be lost.
- Timely information. IIf the airline informed you at least 72 hours before departure about schedule changes, certain compensation rights may not apply.
When compensation is pursued under Brazilian law, passengers must generally submit claims within:
- 5 years for domestic flights.
- 2 years for international flights.
How to Claim Compensation Under ANAC 400
If you experienced a flight delay, cancellation, or denied boarding in Brazil, review the criteria below to assess potential eligibility. If eligible, submit your details and we will assist you.
| 1. | You have checked in for a flight on time.
The delay was attributable to the airline and lasted 4 hours or more. The disruption occurred within the applicable limitation period of 5 years for domestic flights or 2 years for international flights. |
| 2. | You did not receive notice of schedule changes at least 72 hours before departure.
The delay was not caused by extraordinary circumstances. |
| 3. | The flight departed from or arrived in Brazil. |
Was Your Flight Disrupted?
Turn your delayed, cancelled or overbooked flight into a compensation up to $650!
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O1Required DocumentsKeep your ticket, boarding pass, and any written communication from the airline such as emails or SMS messages.
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O2Response TimesContact the airline and request assistance or compensation under ANAC Resolution No. 400, providing all relevant documentation. Response times may vary.
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O3Rejection or Delay OptionsIf the airline rejects your claim or delays payment, you may consider legal action in Brazil or seek assistance from a claims service such as Skycop.
Why Choose Skycop for Your ANAC 400 Claim?
Pursuing compensation from airlines can be time consuming. Skycop helps simplify the process.
If a flight is overbooked, the airline will first seek volunteers willing to give up their seat in exchange for agreed compensation. - The form of compensation is determined by agreement between the passenger and the airline.
If no volunteers are found, airlines may deny boarding to certain passengers. Those passengers must be offered rebooking or a refund, appropriate assistance, and immediate compensation as defined under ANAC Resolution No. 400.
| Compensation amount ($) | Compensation amount (SDR*) | |
|---|---|---|
| Domestic flights | Up to $500 (€460) equivalent | SDR 250 |
| International flights | Up to $1,000 (€920) equivalent | SDR 500 |
Frequently Asked Questions
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Can I claim for missed connections under ANAC 400?
If a delay or cancellation caused you to miss a connecting flight on a single booking involving Brazil, you may have rights under Brazilian law, provided the disruption was not caused by extraordinary circumstances.
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What flights are covered under ANAC 400?
Domestic and international flights departing from or arriving in Brazil fall under ANAC Resolution No. 400.
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How much compensation can I get under ANAC 400?
Compensation depends on the type of flight and the specific circumstances. Certain denied boarding cases provide fixed compensation amounts, while moral or material damages may be determined by a court based on documented losses.
Successful Cases Against These Airlines and Others
Skycop has experience pursuing compensation claims against major airline operators under applicable passenger protection laws.
Help Provided at These Airports and More
Skycop provides support for passengers affected by overbooked flights, delays, and cancellations at airports across Europe and on other routes where passenger protection laws apply.