Aegean Airlines: Claim compensation for flight cancellation or delay

The easiest way to do this is with Skycop. Use our simple online calculator to find out whether you can claim up to $650 (€600) in compensation for delays, cancellations, or overbookings on Aegean Airlines flights, where EU Regulation (EC) No. 261/2004 applies.

When are you not entitled to compensation?

No claims for compensation can be made for events beyond Aegean’s control. These include extreme weather conditions or political unrest, as well as strikes at the airport itself.

These are unforeseen situations in which the airline cannot be held responsible for the disruptions under EU Regulation (EC) No. 261/2004. For example, if you notice during online check-in that extremely bad weather is forecast for your flight route, check whether you can reschedule your flight.

EU Regulation 261/2004 is the basis for your claims.

At EU level, Regulation (EC) No. 261/2004 governs your rights in the event of flight disruptions such as delays, cancellations, or denied boarding. Important: These provisions apply to passengers departing from an EU airport on any airline, or arriving in the EU on an EU-registered airline such as Aegean. If these conditions are met, the regulation protects you regardless of your booking number or individual fare conditions. This regulation does not apply to US domestic flights.

In addition to compensation for flight delays or cancellations under EU Regulation (EC) No. 261/2004, you may also assert your rights in the event of problems with your baggage, subject to applicable international treaties such as the Montreal Convention:

• If your luggage is lost, damaged, or arrives late on an international flight, you may be entitled to compensation under applicable liability rules.
•  This depends on the value of the items and the applicable liability limits.
•  Important: With Aegean Airlines, you must immediately file a damage report at the baggage claim area at your destination airport in the event of damage.
•  In the event of baggage delays, reimbursement of essential expenses may be available under applicable rules and airline policy.

Airlines may offer you vouchers, which could mean waiving your right to compensation. Instead, contact Skycop to find out whether compensation of up to $650 (€600) may be available under EU Regulation (EC) No. 261/2004. If so, provide us with a few more details and our team will take care of your compensation claim from Aegean Airlines.

What should I do if my Aegean Airlines flight has been interrupted?

1. Check the current status of the flight and contact the airline’s customer service department to obtain alternative bookings or refund options based on your ticket and applicable regulations.
2. Collect important documents such as your flight booking confirmation and boarding pass. Keep all receipts for unforeseen expenses.
3. Consider seeking advice from compensation specialists such as Skycop to navigate the claims process based on their experience with Aegean.

How to assert your claims against Aegean Airlines

Procedure for examining compensation claims

Once you have submitted a claim to Aegean Airlines, it will be reviewed. All submitted documents, which is why it is important to keep all flight documents such as booking numbers and boarding passes, and the reasons for the disruption will be checked against Aegean Airlines’ guidelines and relevant regulations.

Timeframe for response and solution

Airlines usually have a specific deadline, often six to eight weeks, for responding to a complaint. However, it may take several months to resolve the matter completely. We will inform you of any changes to the procedure.

Challenging a rejected claim

If your claim for compensation has been rejected by Aegean Airlines, you have the right to appeal the decision. We recommend gathering additional evidence or seeking the assistance of services such as Skycop or legal experts to strengthen your appeal.