On 29 October, the College of Europe University published a titled Consumer Rights Improve Service Quality: Evidence from EU Air Passenger Rights. It proves that EC 261/2004 – the regulation on flight compensation – “has not only strengthened the protections of passengers on severely delayed or cancelled flights (insurance component), but also increased the reliability of EU airlines across the board (service quality component).” It also praised the European air passenger rights.
Statistics from Alternative Dispute Resolution service shows that Ryanair is the first in UK by the number of claims, at 30%. The body only managed to process 1,347 of 6,653 Ryanair cases it received during nine months of 2019.
A new app is aiming to help you deal with flight cancellations. Freebird is a travel rebooking service that just secured $8 million in funding. It charges a minimum of $19 per flight (and more depending of circumstances), but “guarantees” that it will rebook your flight via an app and without further charges.
Ryanair had announced new rules that would force passengers to pay more for any luggage bigger than your regular carry-on bag. Facing backlash over such a decision, the airline decided to implement a month-long grace period.
Incidentally, the charges for baggage, food and basically everything else but the seat are called “ancillary charges.” During the first half of 2018 financial year – 1 April to 30 September 2018 – the Ryanair’s ancillary charges as a revenue stream grew 27% to €1.3 billion.
Belgian baggage handlers aren’t the only ones up in arms. Gatwick airport employees just announced several days of walkouts. The strikes will happen at 5 AM on November 20, November 26 and December 21 and will last for 48 hours. You will notice that the last strike will last until December 23 – not exactly great news for Christmas flyers.