KLM carries over 34 million passengers each year. Nearly two in every five KLM flights arrives late, according to CAA figures. That's about 13 million delayed passengers - or over a million per month.
If your flight is delayed, talk to airline staff. You should find them at the check-in desk or departure gate. Be patient while they find out what is going on. For delays of over two hours, they should be able to offer you some free food and drink.
Over half of the airports, KLM flies to are in Europe. The airline's network includes 92 European cities, along with 70 destinations on other continents. European Commission Regulation (EC) No 261/2004 protects flights to and from EU airports, including how much compensation passengers can claim.
KLM Compensation For Delayed and Cancelled Flights
Skycop claims compensation for delayed flights on behalf of disrupted KLM passengers. Have you been hit by late arrivals and cancellations? Claim your KLM flight delay compensation now.
Arrivals delayed by over three hours could get up to €600 in KLM compensation. Click the button below to start a claim today.
Useful Advice & Information about KLM
The airline's own policies go further. They allow you to claim a KLM refund:
- If you didn't get an alternative flight when yours was cancelled
- If a delay over 90 minutes on a same-day return trip caused you to cancel
- If you did not fly due to a delay of over 3 hours on flights within Europe
- If you did not fly due to a delay of over 5 hours on flights outside of Europe
- If a delay of the above lengths caused you not to travel because you would miss a connecting flight
Want to know if you're eligible? We can help you claim KLM compensation for disruption and delays. Fill in the form below, and Skycop will tell you if you qualify for delayed, cancelled, or overbooked flight compensation.
If You're Seeking Compensation Up To €600, Find Out If You Can Receive It.
Extra Services KLM Offers at the Airport
The airport services listed below can make your wait more comfortable during delayed and on-time departures.
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Flight Updates:
Register for flight updates on the airline's website. They will let you know by email or text message if your flight is delayed. You can also get notifications of delays over 30 minutes via the KLM smartphone app. -
SkyTeam Lounges:
Business Class passengers can access SkyTeam airport lounges worldwide. Economy ticket holders can pay a fee for access. Benefits include Wi-Fi, free refreshments, and access to showers in some locations. -
SkyPriority:
SkyPriority is available to some ticket holders, including Business Class and Premium Comfort Class. You get dedicated check-in, faster security and priority boarding. No matter how long your flight is delayed, you'll be the first to board when it's ready.
Your Rights as a Passenger: KLM Flight Delay Compensation
The EU Air Passenger Rights Regulation lets delayed passengers request compensation from KLM. The airline is registered in the EU, so the Regulation covers flights to and from EU airports. KLM's own policies also apply in some cases.
European Commission Regulation (EC) No 261/2004 lets passengers claim KLM compensation for cancelled flights as well as delayed flights:
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If you arrive over three hours late at your destination
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If your flight was cancelled with less than 14 days' notice
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If you could not board because the flight was overbooked
The amount of KLM delayed flight compensation you can claim depends on how far you were due to fly. Longer journeys get more compensation. Airport staff should get you some free food and drink during delays over two hours.
If you need to contact friends or family to tell them you will be late to arrive, staff should also cover the cost of up to two phone calls, faxes or emails. Again, ask at the check-in desk if you need to make any such calls.
Steps to Take If Your KLM Flight Is Delayed or Cancelled
Ready to claim KLM reimbursement for cancelled flight costs? These steps will help you make a stronger claim.
Here is our KLM claim checklist:
- Get details of every ticket holder in your party
- Keep any information from the airport (e.g. tickets and boarding passes)
- Write down your time of arrival/departure and length of delay
- Keep receipts for extra costs like snacks and hotel rooms
- Talk to staff on the day and keep notes of what they tell you
KLM compensation policies are on the airline's website. But they can be hard to understand. Skycop will help make a claim and can tell you if you are eligible for compensation.
Here's how to claim flight cancellation compensation from KLM. The length of your flight can affect your eligibility and how much you can claim.
If You're Seeking Compensation Up To €600, Find Out If You Can Receive It.
How much is KLM compensation?
Before you start a compensation claim against KLM, it’s good to know how much you are entitled to. This can include your ticket price or, for longer delays, compensation under EU regulations.
The airline offers a full cash refund for three reasons:
- Flight cancellations if you did not take an alternative flight
- Flight delays of over three hours
- Refundable tickets
EC 261/2004 will apply in many cases. This awards compensation of up to €600 depending on the length of the flight, as described above. Longer flights outside of the EU receive the most compensation of all.
Frequently Asked Questions
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How can I get a refund from KLM?
Request a refund on the airline’s website for delays and cancellations. Skycop can take care of it for you. We will decide if you are eligible and how much you are owed. We will handle the whole process and compensate you.
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How long does KLM take to pay compensation?
KLM’s policy is to pay cash refunds in 2-4 weeks. Make a claim with Skycop, and we will work to process your refund as quickly as possible. The right documentation will help you to make a faster claim by proving your eligibility. Our detailed flight delay data can support your claim, too.
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What documentation do I need to provide in order to make a claim for compensation?
As much documentation as possible. You will need to provide your tickets and boarding passes or other proof of your booking. You should have proof of ID for everyone on your claim. Also provide any evidence of other expenses (like meals and accommodation) you had to pay for during the flight delay.
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What is the maximum amount of compensation that KLM Airlines will provide for a delayed or cancelled flight?
The airline’s website says they will give you a full cash refund for cancelled flights. The rules for this policy are mentioned above. If you claim under EC 261/2004, the maximum amount of compensation is €400 for EU flights and up to €600 for routes outside the EU.
Help Provided at These Airports and More
Skycop help passengers affected by KLM delays and cancellations at airports across the UK including Birmingham, London and Manchester. We can help you claim compensation for flights disrupted at any of these airports operated by KLM and other EU airlines.
Successful Cases Against These Airlines and Others
We have a strong history of successful compensation claims against EU and global airlines. We can request compensation for disrupted passengers from any of the air operators listed here. If your booking was with an airline not listed here, just ask. We may still be able to help.