KLM carries over 34 million passengers each year. Nearly two in every five KLM flights arrives late, according to CAA figures. That's about 13 million delayed passengers - or over a million per month.
If your flight is delayed, talk to airline staff. You should find them at the check-in desk or departure gate. Be patient while they find out what is going on. For delays of over two hours, they should be able to offer you some free food and drink.
Over half of the airports, KLM flies to are in Europe. The airline's network includes 92 European cities, along with 70 destinations on other continents. European Commission Regulation (EC) No 261/2004 protects flights to and from EU airports, including how much compensation passengers can claim.
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