Air Passenger Rights

Have you ever experienced flight delays, cancellation or were denied boarding due to overbooking? Did you know that you may be entitled to flight compensation for these disruptions?

Check compensation

Stay calm. EC regulations protect your air passenger rights.

European regulation (EC) 261/2004 protects your rights as an air passenger. It states that in the case of flight delays, cancellations or denied boarding due to overbooking you might get a compensation of up to €600.

In what cases can you expect compensation?

Flight was delayed by more than 3 hours

Time is money – and you are eligible for compensation if your flight was late by more than 3 hours.

Flight was cancelled without notification

You might get a compensation if your flight is cancelled without a warning less than 14 days before it.

You were denied boarding due to overbooking

Overbooking maximizes profits and offloads risks to you – that’s why you should get compensated!

How to get a compensation?

If your flight was disrupted, you can claim flight compensation in two ways:

Submit a claim personally

Stressful and time-consuming

  • May take months.
  • Low chance of success.
  • You must prove eligibility yourself.
  • High stress from fighting the airline.
  • Contacting airlines personally can get confusing.

Ask Skycop to pursue your claim

Fast, simple and stress-free!

  • Can be done in minutes.
  • High chance of success.
  • Our experts prove your eligibility.
  • No stress – we fight the airline.
  • Our team will communicate with the airline for you.

Submit a claim personally

Ask Skycop to pursue your claim

How much time it takes?
May take months
3 minutes
High chance of success
Stress-free process
No experience in law needed

What compensation can I expect?

If your flight was delayed, cancelled or overbooked, your compensation size depends on your travel distance.

1 - 1 500 km
1 500 - 3 500 km
3 500+ km

When are you NOT entitled to compensation?

You are not entitled to compensation when a flight is disrupted due to force majeure or for reasons outside of the airline's control. Examples include:

Unsuitable weather conditions

Natural disasters

Airport operations disruptions

Acts of terrorism or military actions

Trade union strikes

Airplane manufacturing flaws

Frequently asked questions

What you have to know about air passengers rights and possibilities to get a compensation:

My flight was delayed by more than 3 hours. What are my other rights?

The carrier must provide you with free meals and drinks. You should also be allowed to make two free calls, use e-mail or send a free fax. If you have to wait for the flight for one or more nights, the carrier must grant you free accommodation at a hotel, including transport to/from the airport.

Can I get denied boarding compensation because of overbooking? What are my other rights?

In this case, you can expect to:

  • Recover the full price of the ticket within 7 days from the date of the incident
  • Get a ticket on the next plane to your final destination, under similar terms
  • Select a later flight under similar conditions.

If you choose to travel on a different route, and you have to wait, the carrier is required to provide you with free meals and drinks, access to two free calls, let you use e-mail or send a free fax. When you have to wait for a flight for one or more nights – you must be granted free accommodation in a hotel, including transport to/from the airport.

Which countries are subject to Regulation (EC) No. 261/2004?

The regulation is valid in all EU countries.

In this case, the EU means the 28 EU Member States and Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

I’ve already received compensation from the airline in the form of gift certificates, cash and/or ancillary services. Can I file an additional claim?

Yes. Usually the value of compensations proposed by airlines is less than what you are entitled to under Regulation (EC) No. 261/2004. Even if you have already received a gift coupon, discount for travel, or an amount of money proposed by the airline, etc., you still may be entitled to further compensation under Regulation (EC) No. 261/2004, but it can be reduced, depending on the value of the compensation you have already received.

If you accepted any form of compensation from the airline, please notify us as accurately as possible about it, including information about any documents you were asked to sign when accepting the compensation.

How much do Skycop services cost?

You only pay us in case of success – no matter of time and resources we spend on your case, if we give up on your case you pay us 0 EUR.
In standard situations total amount of deduction is a combination of Skycop commission 25% + Value Added Tax from Government. For example, if compensation amount is 250 EUR from the airline, you will receive 174,37 EUR (62,50 EUR goes for our services and 13,13 EUR as Government taxes (VAT)).

When appealing to court, the commission fee may be increased to up to 50%. If we need to make such a decision, we will inform you beforehand.

What fees does Skycop charge if the airline rejects my flight compensation claim?

Nothing – we will not charge any fees if it turns out that the customer is not entitled to compensation.

Experienced delayed, cancelled or
overbooked flights?

Submit an application now and leave the rest to us.