Elevate Your Travel Experience with Skycop Care
- Reliable travel protection
- Prompt resolutions for flight disruptions
- Personal expert assistance
-
Lost luggage and extra expenses
compensation - Special offers and benefits
Choose the Best Plan for You
Just pick the one that matches your criteria and get complete peace of mind during your next travel.
3 Month Plan
€3.99 per person / per month
- Billed every 3 months - €11.97
- Price for 1 year - €47.88
*compared to a 1-month plan if purchased to cover 3 months
Cancellations within the first 14 days
Members, who qualify as consumers pursuant to EU-consumer regulations, can withdraw their Membership within 14 days from the purchase without the need to specify any reasons. To exercise the right to withdrawal and receive a full refund, the withdrawal must be communicated within a 14-day period from the purchase and it must clearly state that the Member wishes to withdraw from Skycop Care Membership. Due to the nature of the service provided to the Member, the Member cannot withdraw from Skycop Care Membership if the Member has been travelling on any flights covered by the Membership. The withdrawal can be sent to: support@skycop.com.
Frequently Asked Questions
-
I had to purchase a ticket from another airline to reach my destination. Can I claim compensation for additional costs?
Any additional expenses related to the delay and outlined in the Regulation – hotels, meals, drinks within reasonable limits (so no champagne or caviar) – must be refunded by the airline based on the sales receipts. However, each airline has a different way of dealing with it.
-
I bought my ticket not directly from the airline, but through an agent. Can I still file a compensation claim?
Regardless of where or how you purchased your ticket if you were going to travel/travelled on that flight and have a ticket with your name on it – you can claim compensation.
When a disruption is considered claimable, the airlines are regarded as being responsible for the flight disruption and claims are submitted to them.
-
I’ve already received compensation from the airline in the form of gift certificates, cash and/or ancillary services. Can I file an additional claim?
Yes. Usually the value of compensations proposed by airlines is less than what you are entitled to under Regulation (EC) No. 261/2004. Even if you have already received a gift coupon, discount for travel, or an amount of money proposed by the airline, etc., you still may be entitled to further compensation under Regulation (EC) No. 261/2004, but it can be reduced, depending on the value of the compensation you have already received.
If you accepted any form of compensation from the airline, please notify us as accurately as possible about it, including information about any documents you were asked to sign when accepting the compensation.
-
How much compensation can I expect for a delayed or cancelled flight?
Depending on the distance you were planning to travel, you can expect compensation ranging from €250 to €600.
-
How do I cancel my Skycop Care Membership?
Skycop Care Membership will cover Claims that originate from the booking for which the Client purchased Skycop Care Membership or originate from bookings within the given time period. You can cancel at any point during the respective period, and Skycop Care Membership will not renew when your current period ends.
To cancel from the Skycop Care client account page, click here , and choose cancel subscription next to your respective plan. You can also cancel your membership by emailing support@skycop.com.
Was Your Flight Disrupted?
Turn your delayed, cancelled or overbooked flight into a compensation up to €600!