Flight Delayed or Canceled?

Frequently Asked Questions

• What is flight compensation, and who is eligible?

  You are entitled to compensation if your flight was disrupted due to the airline’s fault, and the disruption fits the criteria listed in the European Parliament and Council Regulation (EC) No. 261/2004, UK261, SHY Passenger (Turkey), or ANAC (Brazil).

  One of the easiest ways to check whether you can receive compensation from the airline and get it is via the claim platform on Skycop’s website. Skycop will review your case and handle the process for you once the respective agreements are signed and documents provided.

• How much does it cost to use Skycop’s services?

  No matter the time or resources spent on your claim, Skycop operates on a “no-win, no-fee basis”. If the case is successful, Skycop will deduct its remuneration from the amounts paid by the airline. Please check the Skycop price list and Terms and Conditions for more information.

• How do I submit a claim with Skycop?

  To claim compensation for your disrupted flight, simply fill out the online claim form and provide respective documents on Skycop’s website. Our team will take care of the entire process, from verifying your eligibility to negotiating with the airline.

• How long do I have to claim compensation for a disrupted flight?

  In general, for flights departing from the EU, passengers typically have between 2 to 6 years to claim compensation for flight delays or cancellations, depending on the country’s statute of limitations.

  Here are some examples of time limits in different countries:
  • UK: Up to 6 years
  • Germany: Up to 3 years
  • France: Up to 5 years
  • Spain: Up to 5 years
  • Italy: Up to 2 years
  • Portugal: Up to 3 years

  Skycop can help determine if your claim is still valid under EU Regulation 261, UK261, SHY Passenger (Turkey), or ANAC (Brazil).

• Can I claim compensation for a flight delay of less than three hours?

  No. The delay that matters is the arrival time at your final destination, not the departure delay. To be eligible for compensation, your flight must arrive at least 3 hours later than scheduled. Skycop can help verify if your delay qualifies for compensation.

• Am I entitled to compensation if my flight was canceled due to extraordinary circumstances?

  In most cases, the airline must be at fault for you to claim compensation. Genuine extraordinary circumstances (such as severe weather events) may exempt airlines from paying compensation.

  However, airlines still have a duty of care, meaning they must offer meals, accommodation, and rebooking if your flight is canceled. Skycop reviews each case carefully to ensure that airlines are not falsely using “extraordinary circumstances” as an excuse to avoid paying compensation.

• What documents are required to process my compensation claim?

  To file a claim with Skycop, you should provide:

  – Flight booking confirmation or ticket
  – Boarding pass (if available)
  – Any notifications or documents from the airline regarding the disruption
  – Receipts for additional expenses (if applicable)
  Providing complete information will help Skycop process your claim more efficiently.

• How long does it take to receive compensation through Skycop?

  There is no fixed timeline for compensation claims under Regulation (EC) No. 261/2004, UK261, SHY Passenger (Turkey), or ANAC (Brazil). The process depends on the airline’s cooperation, legal complexity, and national regulations.

  If authorities or courts need to intervene, the process may take longer. However, Skycop follows up with airlines regularly to get your compensation as quickly as possible.

• Can I submit a claim on behalf of someone else?

  Yes! You can submit a claim for family members, friends, or business colleagues, provided you have their consent and all necessary flight details. However, other passengers must also sign the Assignment Agreement for the claim to proceed. Skycop ensures that the compensation reaches the rightful passenger.

• Does Skycop handle claims for additional expenses like meals or accommodation?

  Yes! Under EU 261, UK261, SHY Passenger (Turkey), and ANAC (Brazil), passengers might be entitled to meals, accommodation, and transport if their flight is significantly delayed or cancelled.

  While Skycop specializes in flight compensation claims, we may also claim additional expenses, but a minimum claim amount applies. If necessary, we can advise you on how to request refunds directly from the airline.

• Does Skycop help with flight compensation under UK261?

  Yes! UK261 Regulation is the post-Brexit version of EU 261, protecting passengers on flights departing from or arriving in the UK with a UK-based airline. Skycop helps passengers claim compensation under UK261, just like we do for EU, Turkish, and Brazilian regulations.

• Can I claim compensation under Turkey’s SHY Passenger Regulation with Skycop?

  Yes! Skycop helps passengers claim compensation under Turkey’s SHY Passenger Regulation, which protects travelers on domestic and international flights departing from Turkey.

  If your flight was delayed, canceled, or overbooked, you may be entitled to:
  ✅ Financial compensation
  ✅ Alternative transport
  ✅ Meals and hotel stays (if applicable)

  Since SHY Passenger rules differ from EU 261 and UK261, Skycop ensures that you receive the correct compensation according to Turkish aviation law.

• Does Skycop help with flight compensation under Brazil’s ANAC Resolution 400?

  Yes! Skycop assists passengers in claiming compensation under Brazil’s ANAC Resolution 400, which guarantees air passenger rights in Brazil.

  If your flight was delayed, canceled, or overbooked, you may be entitled to:
  ✅ Meals, hotel accommodation, and rebooking
  ✅ Financial compensation (in certain cases)

  The amount and conditions vary depending on flight duration and airline responsibility, but Skycop simplifies the process by handling your claim from start to finish.

• Does Skycop help with flight compensation under Canada’s Air Passenger Protection Regulations (APPR)?

  Yes! Skycop helps passengers claim compensation under Canada’s APPR, which protects travellers on flights to, from, or within Canada that are operated by Canadian airlines.

  If your flight was delayed, canceled, or you were denied boarding due to reasons within the airline’s control (and not related to safety), you may be entitled to:

  • Fixed financial compensation (based on delay length and airline size): $400–$1,000 CAD for large airlines (e.g. Air Canada, WestJet, Flair, Air Transat) and $125–$500 CAD for small airlines (e.g. Lynx, Canada Jetlines)
  • Refunds and rebooking options
  • Meals and accommodation for long delays
  • Clear communication about your rights and the reason for the disruption

  You must be notified of the delay less than 14 days in advance to qualify for compensation. Skycop can help you determine if your case qualifies and handle the claim process from start to finish.