You have the right to compensation and assistance under EU Regulations 261/2004, which establishes general rules for compensation and assistance to passengers in the event of denied boarding and cancellation or long delay of flights, only if you have registered on a timely basis for any flight from an airport located in the territory of the European Union or from an airport outside the EU to an EU airport operated by an EU airline (including charter flights).

If your flight was disturbed, you can receive flight compensation in two ways:

  1. Directly from the airline – upon request, you will have to write a claim in English and contact the airline directly. The most likely option – it will simply reject your claim. So you may have to take actions to court. According to statistics, only 5% of directly claiming applicants succeed in claiming compensation.
  2. Applying to professionals – an easier way to claim is to access SKYCOP specialists. Not only will we fill in all the required forms, we will administer and supervise the recovery process and, if necessary, represent your interests in court, but we will also significantly increase the probability of getting compensation for the flight.

You are entitled to compensation if:

Flight was delayed more than 3 hours

Everyone knows how troublesome waiting can be when a flight is delayed. And we all know that time is money ... Did you know that for flights delayed more than 3 hours, you are entitled to compensation?

Flight was cancelled

Airlines must inform you of a cancelled flight no later than 14 days before departure date. Otherwise, it is classed as a serious travel disruption and you can apply for compensation. Why not claim the money you are due?

Denied boarding

Overbooking is much more common than you may think. In order to maximize profits, airline companies sometimes sell more tickets than there are seats available on an airplane. It is very disappointing that passengers have to change travel plans due to airlines’ fault. In cases like these you should be compensated.

What compensation should I expect?

Flight compensation depends on many things:

  • Flight distance
  • Delay length
  • Weather conditions
  • Extraordinary situations

€ 250

If you reached your destination more than 3 hours late and travel distance was up to 1,500 km

€ 400

If the distance was between 1 500 km and 3 500 km outside the EU, and you reached your destination more than 3 hours late.

€ 600

If the travel distance was over 3 500 km and you reached your destination more than 3 hours late.

In which cases am I only entitled to 50% of the compensation?

If a passenger has agreed to choose another flight instead of the cancelled flight, the airlines can reduce the amount of compensation by up to 50%, but only if the difference between the time when the passenger had to reach his destination, and when he actually reached it, is less than 3 hours.

You are not entitled to compensation if:

  • Weather conditions that are not suitable for the flight
  • Airport operation disruptions
  • Acts of terrorism or military actions
  • Trade union strikes
  • Airplane technical failures

Find answers to all your questions regarding EU regulation, passenger rights and Skycop

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