1. General provisions
All capitalised terms provided herein are described in detail in Skycop General Terms and Conditions.
2. Skycop Care Membership Terms and Conditions
2.1. A Client can join Skycop Care Membership by purchasing it.
2.2. Skycop Care Membership price will be provided to the Client at the time of the purchase, which the Client has to pay in order to become a Member and enjoy the benefits specified herein. Skycop Care Membership price shall be paid by the means provided and specified at the time of the purchase.
2.3. Skycop offers Skycop Care Membership as i) a per-booking subscription or ii) a monthly, yearly, semi-yearly or quarterly subscription or iii) a family subscription of up to five people. Skycop Care Membership will cover Claims that originate from the booking for which the Client purchased Skycop Care Membership or originate from bookings within the given time period.
2.4. Skycop Care Membership commences on the day of purchase. Skycop Care Membership as a monthly, yearly, semi-yearly or quarterly subscription will respectively be billed monthly, yearly, semi-yearly or quarterly, and shall be automatically renewed for one month, one year, six months or three months thereafter until and unless the Member cancels Skycop Care Membership. Cancelled subscription will remain active for the duration of the period for which the Member has paid. If the Member purchases Skycop Care Membership for other persons or the family subscription, one invoice will be issued to the Member only and only the Member will be charged for the Skycop Care Memberships and their automatic renewal. In the case of the family subscription, the family subscription organiser will be responsible for the payment and subscription organisation such as adding and removing members, renewal and cancellation of the subscription.
2.5. Upon acceptance of the purchase the Member will receive a confirmation.
2.6. For the Members, Skycop will waive its remuneration (if applicable) for pursuing the Claim and recovery of the Flight Compensation for the booking that is covered by Skycop Care Membership.
2.7. Benefits are personal and apply only to the Member, which means that the Member has to be named as a passenger in the booking, and to a certain number of passengers (as set out in the confirmation email) if they are included in the same booking as the Member.
2.8. Skycop remuneration will not be refunded to the Member for bookings, which originate from flights that were disrupted prior to the commencement of Skycop Care Membership.
2.9. Skycop Care Membership is non-transferable. The Member must promptly notify Skycop upon becoming aware of any unauthorized use of the Membership.
2.10. Members who are considered consumers under the EU consumer laws and who have purchased their Membership remotely may withdraw from their Membership within 14 days of the date of purchase without giving any reason. To exercise the right of withdrawal and receive a full refund, the withdrawal must be notified within 14 days from the date of purchase and clearly stated that the Member wishes to withdraw from Skycop Care Membership. The withdrawal notice may be sent to: support@skycop.com. If the Member travelled on any flight related to the Membership that was disrupted and for which the Member contacted Skycop, the Member can no longer cancel the Skycop Care Membership under the procedure set out in this section.
2.11. After more than 14 days after the purchase of Skycop Care Membership, the Member has the right to cancel the Membership, but the Member will not be entitled to a refund of the Skycop Care Membership price. This shall be considered a Membership termination fee, and such Membership termination fee shall be regarded as agreed in advance compensation for direct losses and necessary expenses incurred by Skycop due to the termination of the Membership before its expiry.
2.12. Skycop Care Membership price is not refunded if the Member‘s flight was not disrupted or the Member did not use Skycop services, or the Flight compensation was not recovered for any reason.
2.13. The Member shall file the Claim to Skycop within 12 months from the moment of the flight for which Skycop Care Membership was purchased. Skycop Care Membership expires after 12 months from the flight for which Skycop Care Membership was purchased.
2.14. Once Skycop Care Membership is cancelled or expired, Skycop will no longer waive its remuneration.
2.15. Skycop reserves the right to refuse Skycop Care Membership to any person.
2.16. When filing the Claim to Skycop, the Member shall provide a proof of purchase of Skycop Care Membership (e.g. booking confirmation).
2.17. Information collection and use of any personal information is set out in Skycop Privacy Policy.