Cancellations: Ticket Refund Or Replacement Flight?
The choice may depend on the reason for the cancellation and the availability of replacement flights. If the cancellation is due to circumstances within the airline's responsibility, such as overbooking or scheduling changes, the passenger may demand either a refund or a replacement flight. However, if the cancellation is due to circumstances beyond the airline's control, such as bad weather, the airline may only be able to offer a replacement flight.
How Much Can You Get In Compensation For Cancelled Flight?
Your cancelled flight compensation depends on your flight distance - the longer the flight, the bigger the compensation.
Up To 1500 Km
From 1500 Km To 3500 Km
More Than 3500 Km
First Steps To Take When Your Flight Is Cancelled
1. Contact the airline and gather information about the cancellation and options available.
2. Check for alternative flights and their schedule and availability.
3. Learn about your rights as a passenger regarding flight cancellations and compensation.
4. Decide whether to accept a replacement flight or request a refund.
5. Claim compensation for the cancelled flight, if you’re eligible to get it.
When Are You Not Entitled To A Cancelled Flight Compensation?
There are several circumstances under which airlines cancel flights but are not responsible for the disruption - and the flight is not eligible for flight compensation!
Flight Cancelled More Than 14 Days Prior
If your flight was cancelled more than 14 days prior to the scheduled arrival date, the flight is not considered eligible for flight cancellation compensation.
Strikes And Incidents
Strikes at the airline or the airport, or various other incidents that the airline can’t control can be considered as extraordinary circumstances, making the flight not eligible for compensation.
Bad Weather Conditions
If the weather conditions at either the origin airport or the destination make operating an aircraft unsafe, you are not considered eligible to get compensation for the cancelled flight.
Airplane Manufacturing Flaws
When a plane breaks down due to a manufacturing flaw (and not negligent maintenance), it is considered an extraordinary circumstance. Thus the flight is not eligible for compensation.
If your flight is to the EU, but your carrier isn’t registered in the EU, the flight is not considered for EU flight cancellation compensation.
How Does It All Work With Skycop?
Claiming your compensation via Skycop is an easy three-step process.
Submit Your Claim
It only takes minutes to finish it! That way you’ll find out your preliminary eligibility – and the size of the compensation.
We Fight For Your Rights
Our experts will be checking your eligibility in depth, contacting the airlines, working with the authorities and so on.
Receive Your Compensation
Once we receive the compensation, we will transfer the money to you, minus our fee. You don’t pay if we don’t win.
I am a non-EU citizen. Can I expect compensation for a cancelled or delayed flight?
Yes. Irrespective of the passenger’s nationality, the regulation applies to all passengers who departed from any airport within the EU or arrived to the EU on an airline registered in the European Union.
My flight was cancelled and the airline offered to reroute me via another flight, which was supposed to depart two days later. This did not fit my plans and I bought new tickets with another carrier. Will I get a refund for these new tickets?
According to Regulation (EC) 261/2004, if the passenger refuses the alternate flight, lodging or food and drink that the airline offered, the airline isn’t obligated to refund the tickets the passenger bought themselves – or to refund any other costs that the passenger experienced by refusing the airline’s help.
However, the passenger can still get claim flight compensation and get a refund for the cancelled flight.
What law regulates the payment of compensation for delayed or cancelled flights?
The rights of air passengers and the obligations of airlines are outlined in EU law by Regulation (EC) No. 261/2004. The document details the rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.
How much compensation can I expect for a delayed or cancelled flight?
Depending on the distance you were planning to travel, you can expect compensation ranging from €250 to €600.
In which cases am I only entitled to 50% of the compensation?
If a passenger has agreed to choose another flight instead of the cancelled flight, the airlines can reduce the amount of compensation by up to 50%, but only if the difference between the time when the passenger had to reach his destination, and when he actually reached it, is less than 3 hours.
Is there a time limit to file my claim?
The time limit to file a compensation claim for a cancelled flight varies depending on the country and circumstances of the cancellation. In general, it is recommended to file a claim as soon as possible, as some airlines may have a deadline.
Was your flight disrupted?
Turn your delayed, cancelled or overbooked flight into a compensation up to €600!
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