- The flight was delayed and was late to arrive at the destination by more than 3 hours.
- The flight was cancelled less than 14 days before departure.
- The air carrier refused to fly you because there were no available seats on the airplane.
Our experienced team will help you find all the answers to your questions about flight compensation! Forewarned is forearmed - and we’re arming you with knowledge!
You are entitled to compensation if your flight was disrupted due to the airline’s fault, and the disruption fits the criteria listed in the European Parliament and Council Regulation (EC) No. 261/2004.
The easiest way to check whether you can receive compensation from the airline is to complete the free application form on our website.
Regulation (EC) No. 261/2004 does not set any limits or deadlines on the process. Therefore, it can take some time to get your compensation depending on the airline, the complexity of the case and internal regulations of the country.
In the rare event that the case needs to be addressed by authorities or goes to court, the compensation recovery process can take even longer. But we will try to get the compensation as fast as possible.
This also applies to cancelled and overbooked flight compensation.
The compensation for a delayed or cancelled flight ranges from €250 to €600 per passenger. The amount depends on the flight distance – the longer the distance, the higher the compensation amount.
The type of compensation you should claim depends on the type of disruption you experienced – that could be a delayed flight, cancelled flight or overbooked flight. The easiest way to find out which compensation you should claim is to simply fill Skycop’s free compensation form. We’ll help you figure out the rest.
Nothing – we will not charge any fees if it turns out that the customer is not entitled to compensation.
Of course! If you sought compensation independently, but the airlines rejected it, fill in our claim form and provide all the information you have received from the airline – including the reason why your claim was denied.
If we see that the airline had no valid reason to reject your claim, we will take all necessary steps to help you get compensated.
Yes. The most important details to know are your flight number, the flight reservation number, departure/arrival airports, and the exact date of the flight. These details are usually provided in the confirmation email sent by the airline.
However, not all airlines are satisfied with this, so we would like to ask you to submit your flight documents (tickets, boarding passes, etc.) too. This very important in cases when airlines reject the claim: without documentation, we will not be able escalate the matter by going to authorities or courts.
No matter the time or resources spent on your claim, you won’t have to pay if we don’t win. Please, check Skycop Price List for more information.
You are entitled to compensation if your flight was disrupted due to the airline’s fault, and the disruption fits the criteria listed in the European Parliament and Council Regulation (EC) No. 261/2004.
The easiest way to check whether you can receive compensation from the airline is to complete the free application form on our website.
A flight needs to be late to reach its destination by 3 hours or more to qualify for a delayed flight compensation.
Depending on the distance you were planning to travel, you can expect compensation ranging from €250 to €600.
You can claim compensation for flight delays if:
The easiest way to check whether you can receive flight delay compensation from the airline is to complete the free application form on our website.
To claim compensation for flight delays simply fill out our online application form. We will take care of the rest.
To claim compensation for your cancelled flight, simply fill out our free online application form. We will take care of the process for you.
Regulation (EC) No. 261/2004 has not set any limits or deadlines on the process. Therefore, it can take more or less time depending on the complexity of the case, the airline, and internal regulations of the country.
Yes. Usually the value of compensations proposed by airlines is less than what you are entitled to under Regulation (EC) No. 261/2004. Even if you have already received a gift coupon, discount for travel, or an amount of money proposed by the airline, etc., you still may be entitled to further compensation under Regulation (EC) No. 261/2004, but it can be reduced, depending on the value of the compensation you have already received.
If you accepted any form of compensation from the airline, please notify us as accurately as possible about it, including information about any documents you were asked to sign when accepting the compensation.
You are not entitled to compensation when a flight is disrupted due to force majeure or for reasons not related to the airline’s operations. Examples include:
Your financial compensation may be reduced if you agreed to accept other forms of compensation proposed by the airline – e.g. gift coupons or discounts for another flight.
If you have already accepted similar forms of compensation from the airline, it is important that you inform us about it.
The regulation is valid in all EU countries.
In this case, the EU means the 28 EU Member States and Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
In general, for flights departing from the EU, passengers have the right to claim compensation for flight delays or cancellations within 2 or 3 years from the date of the flight, although this can vary from country to country.
“Extraordinary circumstances” are events that are not within the control of the airline – for example, bad weather conditions, security risks, airport staff strikes or unforeseen technical problems with the aircraft.
The time of delay that is taken into account when determining compensation is the delay at arrival, not at departure. To be eligible for compensation, your flight must arrive at its final destination at least 3 hours later than scheduled.
According to your flight delay rights, you are entitled to get free food, refreshments, and accommodation from the airline if your flight is delayed for a certain period of time. This is intended to help cover the additional expenses that may be incurred as a result of the delay.
If the airline refuses to pay compensation for delayed flights, etc, we will review all of your flight-related materials and, if necessary, seek legal action.
Of course! If you sought compensation independently, but the airlines rejected it, fill in our claim form and provide all the information you have received from the airline – including the reason why your claim was denied.
If we see that the airline had no valid reason to reject your claim, we will take all necessary steps to help you get compensated.
If you filled the claim form in the system and received a notification that we cannot pursue the claim, the most likely case is that your flight disruption was caused by something that Regulation (EC) No. 261/2004 does not regard as making you entitled to a compensation.
Regulation (EC) No. 261/2004 has not set any limits or deadlines on the process. Therefore, it can take more or less time depending on the complexity of the case, the airline, and internal regulations of the country.
If the claim process goes to the authorities or courts, you can expect it to last even longer.
Skycop may help you claim compensation for lost or damaged baggage. Please contact our support team.
Yes. Just log in to your user account to see the whole process, check for any missing information required, and see other relevant information.
The claim assignment agreement is concluded with Skycop, under which you transfer your claim rights to Skycop or, in some instances, the agreement on providing services for recovery of compensation.
You have the right to terminate an agreement within 14 days from the conclusion of the agreement. Skycop will commence respective works with the recovery of compensation right after the conclusion of the agreement, and that may impact the termination of the agreement. More on this is in the General Terms and Conditions.
In this case, you can expect to:
If you choose to travel on a different route, and you have to wait, the carrier is required to provide you with free meals and drinks, access to two free calls, let you use email or send a free fax. When you have to wait for a flight for one or more nights – you must be granted free accommodation in a hotel, including transport to/from the airport.
Yes. Irrespective of the passenger’s nationality, the regulation applies to all passengers who departed from any airport within the EU or arrived to the EU on an airline registered in the European Union.
Regardless of where or how you purchased your ticket if you were going to travel/travelled on that flight and have a ticket with your name on it – you can claim compensation.
When a disruption is considered claimable, the airlines are regarded as being responsible for the flight disruption and claims are submitted to them.
Yes. According to the EU regulation, you can expect compensation, but it is important that you were travelling with EU-registered airlines.
If you flew from an EU country with a stop outside the EU, you can expect compensation if you reached the destination more than 3 hours late.
According to Regulation (EC) 261/2004, if the passenger refuses the alternate flight, lodging or food and drink that the airline offered, the airline isn’t obligated to refund the tickets the passenger bought themselves – or to refund any other costs that the passenger experienced by refusing the airline’s help.
However, the passenger can still get claim flight compensation and get a refund for the cancelled flight.
If you purchased your tickets in one reservation from the same airline, and paid by one bank transfer (in other words – your connecting flights have the same reference number) – you will be entitled to compensation if you reached your final destination more than 3 hours later than expected.
However, if the tickets were purchased separately, and have different reference numbers from different airlines, it is not treated as a connecting flight and the disruptions of each flight are assessed separately. In this case, you may be entitled to compensation only for the flights that were late for more than three hours.
The carrier must provide you with free meals and drinks, access to two free calls, let you use email or send a free fax. When you have to wait for a flight for one or more nights, you must be granted free accommodation in a hotel, including transport to/from the airport.
Yes, you can expect compensation if the flight departed from any airport within the territory of the EU.
In all cases, the beneficiary is the person who travelled/was due to travel. Therefore, even though your ticket was paid for e.g. by your employer who sent you away for business purposes, or you received a ticket from your parents as a gift, or won it in a lottery – you are the person who experienced the inconvenience of a disrupted flight, therefore, you must fill in the claim form.
The rights of air passengers and the obligations of airlines are outlined in EU law by Regulation (EC) No. 261/2004. The document details the rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.
As a standard, the money is transferred to the provided bank account at no cost. However, we are not responsible and shall not cover any charges or administration fees imposed by your bank.
Your funds will be sent by bank transfer. To do so, we will need your personal account details, which you can submit upon logging into your account.
The funds will be transferred in your preferred currency to the bank account provided. If you wish to receive compensation in a currency other than the euro, a currency conversion fee may be applied.
Nothing – we will not charge any fees if it turns out that the customer is not entitled to compensation.
No matter the time or resources spent on your claim, you won’t have to pay if we don’t win. Please, check Skycop Price List for more information.
It is a unique combination of 6 symbols – letters and numbers – which you can find on your e-ticket or a document confirming the flight booking.
If you no longer have the ticket, you are advised to thoroughly check your inbox, including the junk folder, for emails which may contain ticket payment confirmation, reminders about the date of travel, etc – often, these letters also contain the booking number.
It is a unique combination of 6 symbols – letters and numbers – which you can find on your e-ticket or a document confirming the flight booking.
If you no longer have the ticket, you are advised to thoroughly check your inbox, including the junk folder, for emails which may contain ticket payment confirmation, reminders about the date of travel, etc – often, these letters also contain the booking number.
Yes. The most important details to know are your flight number, the flight reservation number, departure/arrival airports, and the exact date of the flight. These details are usually provided in the confirmation email sent by the airline.
However, not all airlines are satisfied with this, so we would like to ask you to submit your flight documents (tickets, boarding passes, etc.) too. This very important in cases when airlines reject the claim: without documentation, we will not be able escalate the matter by going to authorities or courts.
Yes. The most important details to know are your flight number, the flight reservation number, departure/arrival airports, and the exact date of the flight. These details are usually provided in the confirmation email sent by the airline.
However, not all airlines are satisfied with this, so we would like to ask you to submit your flight documents (tickets, boarding passes, etc.) too. This very important in cases when airlines reject the claim: without documentation, we will not be able escalate the matter by going to authorities or courts.
If a passenger has agreed to choose another flight instead of the cancelled flight, the airlines can reduce the amount of compensation by up to 50%, but only if the difference between the time when the passenger had to reach his destination, and when he actually reached it, is less than 3 hours.
Upon noticing a passenger handling claim operations via an intermediary, the airline often contacts them directly and offers to close the case by paying a set amount of money.
The amount offered by the airline could be significantly lower than what you are entitled to. Therefore, we recommend that you contact a Skycop consultant first before accepting any kind of offer.
Any additional expenses related to the delay and outlined in the Regulation – hotels, meals, drinks within reasonable limits (so no champagne or caviar) – must be refunded by the airline based on the sales receipts. However, each airline has a different way of dealing with it.
If you are not sure whether you are entitled to compensation – fill in a claim in our system, or write to us at claim@skycop.com and we will answer all your questions.
Skycop Care membership is designated to protect your flights in advance. You still can claim for a disrupted flight compensation which had happened before you became a Skycop Care member and we will do everything to get you the money from the airline. An usual fee will apply and if we won’t win, you still won’t have to pay anything. No upfront payments either.
When you’ll face a flight disruption after purchasing Skycop Care membership, you will have to fill in the claim form the usual way. However, we will start working on your claim immediately as Skycop Care members are our top priority. And, if your flight is eligible for a compensation, we will get it at no additional charge – up to €600 for every flight. Yes, that’s right: we will work with unlimited number of claims for free – as long as you are subscribed to Skycop Care.
By clicking “Purchase Now” you will be directed to a Skycop Care purchase page where you will have to enter your payment details only once – after you’ll complete the purchase, wait for confirmation stating that you have become a Skycop Care member. Skycop Care membership as a yearly, semi-yearly, quarterly or monthly subscription will respectively be billed yearly, semi-yearly, quarterly or monthly, and shall be automatically renewed for one year, six months, three months or a month – until you decide to cancel your membership.
Cancelled subscription will remain active for the duration of the period for which you have already paid. See Skycop Care Membership Terms and Conditions for more details.
Yes, you can!
We have Skycop Care Family Membership designed specially for such cases. Choose “Family” on the purchase page and add up to 4 additional family members to your Family. Create as many families as you need. Family Membership could be purchased on a yearly, semi-yearly, quarterly or monthly subscription basis.
Yes, as Skycop Care membership can be purchased either directly from Skycop or through one of our partners. In the latter case all your flights are still covered by our service under the same conditions.
If you are not happy with your purchase, you can withdraw your subscription if you qualify as consumer pursuant to EU-consumer regulations. In such a case you can do so in 14 days from the purchase without the need to specify any reasons. To withdraw your membership and receive a full refund, you must contact us within a 14-day period from the purchase (preferably by sending an e-mail to support@skycop.com) and clearly stating your intention.
Unfortunately, due to the nature of the service provided by Skycop Care, you can’t withdraw from Skycop Care membership if you have already been travelling on any flights covered by it.
Skycop’s referral programme allows you to share our services with your friends and earn rewards when they successfully claim compensation for cancelled, delayed or overbooked flight.
Anyone can participate in the referral programme as long as they are above 18 years of age.
You can refer as many friends as you want and earn unlimited rewards for each successful referral.
You can easily share your referral link or by offering your friends to scan your unique QR code, or choose any other convenient way on Skycop’s website.
You can access the referral program by clicking the link on the Skycop homepage. Once you click the link, follow the on-screen instructions to refer friends, family or colleagues and get unlimited rewards for each successful referral.
For each successful referral, you and your friends will receive a Mastercard gift card valued at EUR 50 each.
You and your friend will be eligible for a reward only if the friend submits a claim via Skycop and that claim is approved by the airline.
Claims that were submitted in the past are not eligible for the program.
Both you and your friend will only be rewarded if they submit a successful claim through the referral program.
Your reward will be sent to your email address after your friend’s claim is approved by the airline.
Yes, you can refer friends from any country as long as they have experienced a flight disruption that falls under EC 261/2004 compensation regulations.
The referral link for Skycop’s referral programme has no expiration date.
After receiving the gift card, you should redeem it within 4 months using the link provided in the email. The funds will remain valid for 12 months after redemption. More information can be found HERE.
Turn your delayed, cancelled or overbooked flight into a compensation up to €600!