Our experienced team will help you find all the answers to your questions about flight compensation! Forewarned is forearmed - and we’re arming you with knowledge!
You are entitled to compensation if your flight was disrupted due to the airline’s fault, and the disruption fits the criteria listed in the European Parliament and Council Regulation (EC) No. 261/2004.
The easiest way to check whether you can receive compensation from the airline is to complete the free application form on our website.
Regulation (EC) No. 261/2004 does not set any limits or deadlines on the process. Therefore, it can take some time to get your compensation depending on the airline, the complexity of the case and internal regulations of the country.
In the rare event that the case needs to be addressed by authorities or goes to court, the compensation recovery process can take even longer. But we will try to get the compensation as fast as possible.
This also applies to cancelled and overbooked flight compensation.
The compensation for a delayed or cancelled flight ranges from €250 to €600 per passenger. The amount depends on the flight distance – the longer the distance, the higher the compensation amount.
The type of compensation you should claim depends on the type of disruption you experienced – that could be a delayed flight, cancelled flight or overbooked flight. The easiest way to find out which compensation you should claim is to simply fill Skycop’s free compensation form. We’ll help you figure out the rest.
Nothing – we will not charge any fees if it turns out that the customer is not entitled to compensation.
Of course! If you sought compensation independently, but the airlines rejected it, fill in our claim form and provide all the information you have received from the airline – including the reason why your claim was denied.
If we see that the airline had no valid reason to reject your claim, we will take all necessary steps to help you get compensated.
Yes. The most important details to know are your flight number, the flight reservation number, departure/arrival airports, and the exact date of the flight. These details are usually provided in the confirmation email sent by the airline.
However, not all airlines are satisfied with this, so we would like to ask you to submit your flight documents (tickets, boarding passes, etc.) too. This very important in cases when airlines reject the claim: without documentation, we will not be able escalate the matter by going to authorities or courts.
No matter the time or resources spent on your claim, you won’t have to pay if we don’t win. Please, check Skycop Price List for more information.
You are entitled to compensation if your flight was disrupted due to the airline’s fault, and the disruption fits the criteria listed in the European Parliament and Council Regulation (EC) No. 261/2004.
The easiest way to check whether you can receive compensation from the airline is to complete the free application form on our website.
A flight needs to be late to reach its destination by 3 hours or more to qualify for a delayed flight compensation.
Depending on the distance you were planning to travel, you can expect compensation ranging from €250 to €600.
You can claim compensation for flight delays if:
The easiest way to check whether you can receive flight delay compensation from the airline is to complete the free application form on our website.
To claim compensation for flight delays simply fill out our online application form. We will take care of the rest.
To claim compensation for your cancelled flight, simply fill out our free online application form. We will take care of the process for you.
Regulation (EC) No. 261/2004 has not set any limits or deadlines on the process. Therefore, it can take more or less time depending on the complexity of the case, the airline, and internal regulations of the country.
Yes. Usually the value of compensations proposed by airlines is less than what you are entitled to under Regulation (EC) No. 261/2004. Even if you have already received a gift coupon, discount for travel, or an amount of money proposed by the airline, etc., you still may be entitled to further compensation under Regulation (EC) No. 261/2004, but it can be reduced, depending on the value of the compensation you have already received.
If you accepted any form of compensation from the airline, please notify us as accurately as possible about it, including information about any documents you were asked to sign when accepting the compensation.
You are not entitled to compensation when a flight is disrupted due to force majeure or for reasons not related to the airline’s operations. Examples include:
Your financial compensation may be reduced if you agreed to accept other forms of compensation proposed by the airline – e.g. gift coupons or discounts for another flight.
If you have already accepted similar forms of compensation from the airline, it is important that you inform us about it.
The regulation is valid in all EU countries.
In this case, the EU means the 28 EU Member States and Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
In general, for flights departing from the EU, passengers have the right to claim compensation for flight delays or cancellations within 2 or 3 years from the date of the flight, although this can vary from country to country.
“Extraordinary circumstances” are events that are not within the control of the airline – for example, bad weather conditions, security risks, airport staff strikes or unforeseen technical problems with the aircraft.
The time of delay that is taken into account when determining compensation is the delay at arrival, not at departure. To be eligible for compensation, your flight must arrive at its final destination at least 3 hours later than scheduled.
According to your flight delay rights, you are entitled to get free food, refreshments, and accommodation from the airline if your flight is delayed for a certain period of time. This is intended to help cover the additional expenses that may be incurred as a result of the delay.
If the airline refuses to pay compensation for delayed flights, etc, we will review all of your flight-related materials and, if necessary, seek legal action.
Of course! If you sought compensation independently, but the airlines rejected it, fill in our claim form and provide all the information you have received from the airline – including the reason why your claim was denied.
If we see that the airline had no valid reason to reject your claim, we will take all necessary steps to help you get compensated.
If you filled the claim form in the system and received a notification that we cannot pursue the claim, the most likely case is that your flight disruption was caused by something that Regulation (EC) No. 261/2004 does not regard as making you entitled to a compensation.
If you think there was a mistake in evaluating your claim, we recommend that you contact us by email at support@skycop.com.
Regulation (EC) No. 261/2004 has not set any limits or deadlines on the process. Therefore, it can take more or less time depending on the complexity of the case, the airline, and internal regulations of the country.
If the claim process goes to the authorities or courts, you can expect it to last even longer.
Skycop may help you claim compensation for lost or damaged baggage. Please contact our support team.
Yes. Just log in to your user account to see the whole process, check for any missing information required, and see other relevant information.
In this case, you can expect to:
If you choose to travel on a different route, and you have to wait, the carrier is required to provide you with free meals and drinks, access to two free calls, let you use email or send a free fax. When you have to wait for a flight for one or more nights – you must be granted free accommodation in a hotel, including transport to/from the airport.
Yes. Irrespective of the passenger’s nationality, the regulation applies to all passengers who departed from any airport within the EU or arrived to the EU on an airline registered in the European Union.
Regardless of where or how you purchased your ticket if you were going to travel/travelled on that flight and have a ticket with your name on it – you can claim compensation.
When a disruption is considered claimable, the airlines are regarded as being responsible for the flight disruption and claims are submitted to them.
Yes. According to the EU regulation, you can expect compensation, but it is important that you were travelling with EU-registered airlines.
If you flew from an EU country with a stop outside the EU, you can expect compensation if you reached the destination more than 3 hours late.
According to Regulation (EC) 261/2004, if the passenger refuses the alternate flight, lodging or food and drink that the airline offered, the airline isn’t obligated to refund the tickets the passenger bought themselves – or to refund any other costs that the passenger experienced by refusing the airline’s help.
However, the passenger can still get claim flight compensation and get a refund for the cancelled flight.
If you purchased your tickets in one reservation from the same airline, and paid by one bank transfer (in other words – your connecting flights have the same reference number) – you will be entitled to compensation if you reached your final destination more than 3 hours later than expected.
However, if the tickets were purchased separately, and have different reference numbers from different airlines, it is not treated as a connecting flight and the disruptions of each flight are assessed separately. In this case, you may be entitled to compensation only for the flights that were late for more than three hours.
The carrier must provide you with free meals and drinks, access to two free calls, let you use email or send a free fax. When you have to wait for a flight for one or more nights, you must be granted free accommodation in a hotel, including transport to/from the airport.
Yes, you can expect compensation if the flight departed from any airport within the territory of the EU.
In all cases, the beneficiary is the person who travelled/was due to travel. Therefore, even though your ticket was paid for e.g. by your employer who sent you away for business purposes, or you received a ticket from your parents as a gift, or won it in a lottery – you are the person who experienced the inconvenience of a disrupted flight, therefore, you must fill in the claim form.
The rights of air passengers and the obligations of airlines are outlined in EU law by Regulation (EC) No. 261/2004. The document details the rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.
As a standard, the money is transferred to the provided bank account at no cost. However, we are not responsible and shall not cover any charges or administration fees imposed by your bank.
Your funds will be sent by bank transfer. To do so, we will need your personal account details, which you can submit upon logging into your account.
The funds will be transferred in your preferred currency to the bank account provided. If you wish to receive compensation in a currency other than the euro, a currency conversion fee may be applied.
Nothing – we will not charge any fees if it turns out that the customer is not entitled to compensation.
No matter the time or resources spent on your claim, you won’t have to pay if we don’t win. Please, check Skycop Price List for more information.
It is a unique combination of 6 symbols – letters and numbers – which you can find on your e-ticket or a document confirming the flight booking.
If you no longer have the ticket, you are advised to thoroughly check your inbox, including the junk folder, for emails which may contain ticket payment confirmation, reminders about the date of travel, etc – often, these letters also contain the booking number.
Yes. The most important details to know are your flight number, the flight reservation number, departure/arrival airports, and the exact date of the flight. These details are usually provided in the confirmation email sent by the airline.
However, not all airlines are satisfied with this, so we would like to ask you to submit your flight documents (tickets, boarding passes, etc.) too. This very important in cases when airlines reject the claim: without documentation, we will not be able escalate the matter by going to authorities or courts.
If a passenger has agreed to choose another flight instead of the cancelled flight, the airlines can reduce the amount of compensation by up to 50%, but only if the difference between the time when the passenger had to reach his destination, and when he actually reached it, is less than 3 hours.
Upon noticing a passenger handling claim operations via an intermediary, the airline often contacts them directly and offers to close the case by paying a set amount of money.
The amount offered by the airline could be significantly lower than what you are entitled to. Therefore, we recommend that you contact a Skycop consultant first before accepting any kind of offer.
Any additional expenses related to the delay and outlined in the Regulation – hotels, meals, drinks within reasonable limits (so no champagne or caviar) – must be refunded by the airline based on the sales receipts. However, each airline has a different way of dealing with it.
If you are not sure whether you are entitled to compensation – fill in a claim in our system, or write to us at claim@skycop.com and we will answer all your questions.
Skycop Care membership is designated to protect your flights in advance. You still can claim for a disrupted flight compensation which had happened before you became a Skycop Care member and we will do everything to get you the money from the airline. An usual fee will apply and if we won’t win, you still won’t have to pay anything. No upfront payments either.
When you’ll face a flight disruption after purchasing Skycop Care membership, you will have to fill in the claim form the usual way. However, we will start working on your claim immediately as Skycop Care members are our top priority. And, if your flight is eligible for a compensation, we will get it at no additional charge – up to €600 for every flight. Yes, that’s right: we will work with unlimited number of claims for free – as long as you are subscribed to Skycop Care.
By clicking “Purchase Now” you will be directed to a Skycop Care purchase page where you will have to enter your payment details only once – after you’ll complete the purchase, wait for confirmation stating that you have become a Skycop Care member. Skycop Care membership as a yearly, semi-yearly or quarterly subscription will respectively be billed yearly, semi-yearly or quarterly, and shall be automatically renewed for one year, six months or three months – until you decide to cancel your membership.
Cancelled subscription will remain active for the duration of the period for which you have already paid. See Skycop Care Membership Terms and Conditions for more details.
Yes, you can! When purchasing a subscription for a quarterly, semi-yearly or yearly Skycop Care membership, you can specify the number of passengers to which Skycop Care benefits will apply, regardless of whether you travel together or separately. Membership Terms and Conditions will provide you with more details.
Yes, as Skycop Care membership can be purchased either directly from Skycop or through one of our partners. In the latter case all your flights are still covered by our service under the same conditions.
If you are not happy with your purchase, you can withdraw your subscription if you qualify as consumer pursuant to EU-consumer regulations. In such a case you can do so in 14 days from the purchase without the need to specify any reasons. To withdraw your membership and receive a full refund, you must contact us within a 14-day period from the purchase (preferably by sending an e-mail to support@skycop.com) and clearly stating your intention.
Unfortunately, due to the nature of the service provided by Skycop Care, you can’t withdraw from Skycop Care membership if you have already been travelling on any flights covered by it.
No. According to Regulation (EC) 261/2004, passengers are not entitled to compensation for flights that have been canceled due to travel restrictions and lockdowns announced by certain countries as the pandemic continues. The reason for the cancellation is a circumstance which is beyond the control of any airline, so no compensation is due. However, you can still claim all the other disrupted flights and get your compensation. Read more
No, because we are dealing almost entirely with airlines. However, you can still contact us in such an event as we are always happy to give a personal advice from our experts regarding any question related to air trevellers’ rights.
There is no specific deadline for all the countries covered by Regulation (EC) 261/2004, so every one implemented a different one in their national law. However, in any case it is better not to wait too long. Why not to fill in the disrupted claim compensation form right now?
You can always ask for a refund if you haven’t accepted a travel voucher yet. Legally, the airline can give you a travel voucher instead of refund or re-routing only if you accept such an option. If you already accepted the voucher, it’s for air carrier to decide, whether you can cash it out or not.
Turn your delayed, cancelled or overbooked flight into a compensation up to €600!