European Court of Auditors has recently released a report on the passengers in European Union. Outside of general praise for the rights already in place, it underlines that passenger awareness of the rights are low and the system could get some improvements. One of them would be automatic payment of compensations.
EC 261/2004 establishes air passenger rights in the European Union. Critically, it also sets out when and what compensations should be paid for flight disruptions. As the European Court of Auditor’s report shows, not many passengers know their full rights – and how to use them.
Among other criticism is the lack of transparency in the process. The report notes that there are cases of some passengers from a disrupted flight getting compensated while others were left out to dry. To combat this, they suggest an automated system of compensation.
However, airlines think that this is an unworkable solution. Apparently, automation would make it hard to consider each case individually, even though one would think it would be easy to batch process claims from a single flight. And even if it was automated, the problem of the lack of transparency would remain.
Automatic claim payments would mean airlines having to pay out somewhere between €45,000 and €108,000 for a single disrupted flight. This would give them ample motivation to try all sorts of dirty tricks to cheat the system. The cumulative price of implementing the system and covering all the new compensation payments would also increase prices (and restrictions).
So while automated processes remain a dream, you can have the next best thing. Skycop will take care of flight compensation process for you. You just need to fill in a form – it takes about three minutes – and rest assured that the service is totally free is your claim isn’t paid!