¿Han cancelado tu vuelo?

¿Cuándo tienes derecho a una indemnización por la cancelación de tu vuelo?

Tienes derecho a recibir una indemnización por la cancelación de tu vuelo si la incidencia cumple los siguientes 3 requisitos:

Tu vuelo tenía origen/destino en la UE

Tu vuelo cancelado tenía su origen y/o destino en la UE y estaba operado por una aerolínea de la UE

La cancelación del vuelo fue responsabilidad de la aerolínea.

Por último, solo tienes derecho a una indemnización por la cancelación de tu vuelo si la aerolínea fue responsable de la incidencia. Estos son algunos ejemplos:

¿Qué indemnización puedes conseguir por la cancelación de tu vuelo?

La indemnización por cancelación de un vuelo depende de la distancia del vuelo: cuanto mayor sea el recorrido, mayor será la indemnización.

¿Cuándo no tienes derecho a recibir una indemnización por la cancelación de tu vuelo?

Existen diversas circunstancias en las cuales las aerolíneas no son responsables de la incidencia en el vuelo y por lo tanto no tienes derecho a reclamar una indemnización.

¿Cómo funciona?

Reclamar su compensación a través de Skycop es un proceso fácil de tres pasos

  1. 1

    Envía tu reclamación

    ¡Solo tardarás unos minutos en completar el proceso! Así podrás saber si en principio tienes derecho a una indemnización y el importe que puedes conseguir.

  2. 2

    Defendemos tus derechos

    Nuestros expertos verificarán con más detalle tu reclamación, poniéndose en contacto con la aerolínea y con las autoridades pertinentes.

  3. 3

    Recibe tu indemnización

    Tan pronto como recibamos la indemnización, te enviaremos el dinero descontando nuestra comisión. Si no ganamos, no tendrás que pagar nada.

FAQ

I am a non-EU citizen. Can I expect compensation for a cancelled or delayed flight?

Yes. Irrespective of the passenger’s nationality, the regulation applies to all passengers who departed from any airport within the EU or arrived to the EU on an airline registered in the European Union.

My flight was cancelled and the airline offered to reroute me via another flight, which was supposed to depart two days later. This did not fit my plans and I bought new tickets with another carrier. Will I get a refund for these new tickets?

According to Regulation (EC) 261/2004, if the passenger refuses the alternate flight, lodging or food and drink that the airline offered, the airline isn’t obligated to refund the tickets the passenger bought themselves – or to refund any other costs that the passenger experienced by refusing the airline’s help.

However, the passenger can still get claim flight compensation and get a refund for the cancelled flight.

What law regulates the payment of compensation for delayed or cancelled flights?

The rights of air passengers and the obligations of airlines are outlined in EU law by Regulation (EC) No. 261/2004. The document details the rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

How much compensation can I expect for a delayed or cancelled flight?

Depending on the distance you were planning to travel, you can expect compensation ranging from €250 to €600.

In which cases am I only entitled to 50% of the compensation?

If a passenger has agreed to choose another flight instead of the cancelled flight, the airlines can reduce the amount of compensation by up to 50%, but only if the difference between the time when the passenger had to reach his destination, and when he actually reached it, is less than 3 hours.

Nuestros clientes opinan

Skycop obtiene la valoración “Excelente” en Trustpilot

Just when I lost hope!

It took some time , but this is what I was told in advance . Very professional . I am completely satisfied and gratefull

Igor Spalatin

Croatia

It actually works

I wasn't sure if it was going to work as I missed a pretty short connection but it did. Thanks Skycop for the attention.

Hope that in the future they can have missing baggage claims as well.

REC

Uruguay

Excellent service

High recommend. Just 1 week and I get the money from Ryanair Thank you skycop

Julija Danilceva

United Kingdom

Absolutely the best service

We Can only give our highest recommendation to skycop 😊

Heidi Aaby Vilhelmsen

Denmark

Only positive experience and a surprising result!

It was an unexpectedly positive experience. I thought there was no chance to get the compensation for my family, as the cost for the flight tickets was relatively low. Airlines gave a negative response and Skycop turned it to positive in 3 months. Thank you Skycop for great cooperation, smooth communication and benefiting to coming vacation.

Stela

Belgium

Highly recommended!

No waste of time for the preparation of the papers. Some clicks, signatures and wait for your refund.

Nika Faininovna

Lithuania

I used this company to claim compensation for cancelled flight

I used this company to claim compensation for a canceled flight with a local Norwegian flight company and I am very satisfied of the communication and I confirm that I just received the compensation. There is another flight company that makes another claim process too long, but I am sure Skycop can handle it. I recommend Skycop as they are very professional and available for any questions.

Gogo Stanoevski

Macedonia

¿Tu vuelo ha sufrido una incidencia?

¡Consigue hasta 600 € de indemnización por retraso, cancelación u overbooking en tu vuelo!