Avianca is Colombia‘s national airline and the largest carrier in the country. It is a member of the Star Alliance, a global airline alliance, and the International Air Transport Association (IATA), indicating its commitment to meeting high standards and offering excellent customer service. Avianca has a rich history spanning over 100 years and has established itself as a major player in the Latin American aviation market. With a focus on providing safe, comfortable, and efficient flights, Avianca strives to be the top choice for travelers in and out of Colombia.

City: Bogotá

Country: Colombia

Avianca Compensation for Flight Delays and Cancellations

Was your vacation plagued by flight disruptions and late arrival times? Travel delays can be frustrating, but claiming compensation can help make up for the inconveniences.

If Avianca cancels a flight then a refund is offered to passengers. However, in addition to an Avianca flight refund, passengers can also claim compensation.

In this article, you’ll learn about Avianca delayed flight compensation eligibility, what kind of compensation to expect and how to use Skycop, one of the best airline passenger compensation solutions.

Let’s delve into this important topic!

When Are You Entitled To Avianca Flight Compensation?

There are certain situations where passengers qualify for Avianca compensation.

Flight Disruptions

If your flight is delayed more than 3 hours, you’re entitled to Avianca delay compensation. If you accepted an Avianca flight refund for your delay, you’re still eligible for Avianca delayed flight compensation.

In addition, if the airline can’t find your luggage 21 days after the expected delivery date, you’re eligible for Avianca lost baggage compensation. Denied boarding due to overbooking and flight cancellation also entitles you to Avianca compensation.

Schedule Change

When the airline changes your schedule within 14 days before the original departure time, then you are entitled to Avianca flight compensation.

Flight Cancellations

According to EU regulations, if the airline gave you less than 14 days’ cancellation notice, you may be entitled to compensation. If they can reroute you without severely delaying your arrival time, you may NOT be entitled to Avianca compensation.

If your Avianca flight was cancelled and you accepted a refund, you can still receive Avianca claim compensation.

Extraordinary Circumstances

As per EC Regulation 261/2004, Avianca delayed flight compensation is not provided in extraordinary circumstances. These are circumstances beyond the control of the airline, such as weather or political instability. Airline strikes don’t qualify as extraordinary circumstances.

Experienced Delayed Flights With Avianca?

If your flight was delayed by more than 3 hours, then according to EU regulation 261/2004, you are eligible for Avianca compensation.

To start your Avianca compensation claim, fill out the Avianca compensation claim form with your personal information, flight details and an explanation of your case. Avianca doesn’t provide an expected response time.

Skycop makes the airline delay reimbursement process easier. Just submit your flight claim and Skycop will fight for your passengers’ rights and compensation.

Did Avianca Surprise You With a Flight Cancellation?

Passengers whose flights were cancelled within 14 days of departure can apply for reimbursement for cancelled flights; just fill out Avianca’s claim form.

The airline must reimburse you for any cancellation expenses, such as accommodation, meals or transportation. Include these expenses on your claim form.

Claiming Compensation for Disrupted Avianca Flights with Skycop

Using Skycop is a quick and easy way to receive compensation airline claims, just follow these steps:

1. Register on Skycop

Create an account on Skycop. Enter your email, create a password and agree to Skycop’s terms and conditions.

2. Provide Flight Details

Skycop will ask for the following information:

• Flight itinerary details
• Type of disruption, delay time and advance notice given.
• Reason for the cancellation (if the airline provided one)
• A brief explanation of your situation.

3. Upload Required Documents

Submit proof of your flight reservation number. Skycop may also ask for a copy of your identity document, the delay notification you received or your correspondence with the airline.

4. Track Claim Progress

Sign into your account to see the progress of your passenger claims for airline issues.

How Much Avianca Flight Compensation Can You Expect?

Compensation is based on the following scheme:

• Flights under 1,500 km –  €250
• Internal EU flights more than 1,500 km –  €400
• Non-internal EU flights from 1,500 km to 3,500 km –  €400
• Non-internal EU flights more than 3,500 km –  €600

The airline also offers compensation in the form of electronic coupons or Avianca Lifemiles.