Regulation (EC) No 261/2004 of the European  Parliament and of the Council

Regulation (EC) No 261/2004 of the European Parliament and of the Council was signed on the 11th of February in 2004. This Regulation established common rights on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

You are entitled to a compensation if your flight was delayed, cancelled or overbooked by the airline’s fault and corresponds to the criteria listed in the EC 261/2004 regulation.

If your flight was delayed, cancelled or you were denied boarding due to overbooking for more than 3 hours, under the EC 261/2004 regulation you are entitled to:

  • Full compensation (from 250 EUR to 600 EUR depending on travel distance: up to 1,500 km – 250 EUR, between 1 500 km and 3 500 km outside the EU – 400 EUR , over 3,500 km – 600 EUR),
  • Free meals and drinks, two free calls, e-mail or free fax. If you have to wait for the flight for one or more nights, the carrier must grant you free accommodation at a hotel, including transport to/from the airport.

If the flight was cancelled less than 14 days before departure, the passenger is entitled to get a compensation in accordance with the air passenger rights laid down in the EC Regulation 261/2004.

A person cannot be entitled to compensation if a flight was disrupted due to force majeure or for reasons not related to the airline’s operations. Examples of extraordinary situations include:

  • Weather conditions that are not suitable for the flight, natural disasters (e.g. the Ejafjadlojokudlio volcano eruption in Iceland in 2010)
  • Airport operation disruptions
  • Acts of terrorism or military actions
  • Trade union strikes
  • Airplane manufacturing flaws
  • Airline bankruptcy
  • Other reasons not dependent on the actions of the airline

If you think that this EC 261/2004 regulation is too confusing, you can always refer to Skycop specialists – we will check your flight and find out if you are entitled to a compensation. Just fill out our compensation form! We are always ready to fight for the rights of air passengers.

Why claim a compensation with Skycop?

  1. Highest standards

    Skycop complies with the highest operational and business standards, local and EU legislation, and the provisions of regulation of the EC 261.

  2. Over €3 million in claims

    Flight compensation company Skycop currently manages a European compensation pool of over €3 million in claims. The success fee is only applied if the case is processed and the compensation is received from airlines.

  1. As seen in news

    Skycop activities are covered by major media such as Forbes, Yahoo, Aviation Pros, 50 sky shades and China Aviation Daily.

  2. Excellent trust rate

    We have already solved cases of thousands of customers from all over the world who experienced flight disruptions from many different airlines. For more information, please check our customers’ reviews below.

Feedback & reviews from our customers

Patric Lillis3 months ago

“Skycop are Brilliant and carried out in full what they said they would do!
Very very professional and gave a total update on the goings on from start to finish it was no way complicated for my part of the claim eg the claim for was easy to fill out and not long with a million questions and the agent that dealt with my claim just made it plain simple and to the point so a Big THANKS to Skycop 👍👍👍
Thanks again
A Very Satisfied Customer

Karina Georgitsa3 months ago

“That is the most smoothest service I have ever used.
I have spent few minutes for filling up the details of the flight and describing the situation.
After several weeks I got an answer from the company and had money on my account in few days.
If you do not want to bother yourself with all the details and complains, just let professionals to do that for you!!
Thank you skycop for an amazing service!

Daniel Howard4 months ago

“I was having major difficulties acquiring compensation from Ryanair for months without any luck. I fortunately came across Skycop whose website was really to use. The day after submitting my claim through Skycop, Ryanair contacted me and I got my compensation finally! Skycop’s customer service was really efficient and helpful. I’d highly recommend Skycop and would use them again.”

Was your flight cancelled during the last 6 years?

Just give us your flight details and we’ll let you know if you’re owed money.