As the travel industry was hit particularly hard by the ongoing pandemic, many businesses in the sector look into the future with a great amount of uncertainty. With only 10 percent of commercial flights in Europe still operating – compared to the beginning of February – and all the activities of tour operators stopped completely, any travel planning became, in fact, impossible until at least June.
According to the International Air Transport Association (IATA), 40 percent of global travellers will not consider travelling at least for six months once the current travel restrictions are lifted. So as for now, it is clear that the ongoing crisis has forced people to take any travel ideas with much more precaution than ever before. In turn, businesses in the travel industry look for ways to regain the trust of their customers as soon as possible.
No doubt, you have already heard of at least a few new ideas how businesses try to restore passenger confidence while planning a trip. Enhanced security requirements, innovative travel insurance packages, travel credits for future flights or holiday packages of a higher value are just a few examples of how the travel industry is trying to do its best encouraging people to travel without present worries – as soon as nations around the world will reopen their borders.
In addition to major carriers and tour operators, other businesses in the industry are also looking for ways to increase confidence in the services they offer. So does the Skycop, which is about to offer its customers the Skycop Care service. Such service will allow the air passengers to be assured that all their rights in the event of a flight disruption will be secured at the highest level.
For a small fee, a customer who has acquired a Skycop Care membership will be able to use Skycop’s expert assistance free of charge in the event of flight disruption. Such assistance includes recovering compensation of up to €600 in accordance with EU Regulation (EC) 261/2004. The service will also help its customers to recover the unforeseen accommodation, transport or food expenses which were incurred due to the flight disruption. In the future, the company expects to give Skycop Care members even more privileges, such as lounge access while waiting for a delayed flight.
Sigitas Kačiušis, Skycop COO, points out that the large partner base, consisting of an extensive network of different players in the travel market will allow this service to be widely applied. Therefore, not only the passengers who have experienced a flight disruption, but also tour operators, agencies, hotels and other businesses will be able to benefit. Actually, that applies also to the airlines which also could take an advantage from the benefits of Skycop Care. “Both our previous collaborative practices and the new product we are about to introduce include a number of innovative technical solutions that will allow us to submit a large number of prompt and high-quality claims for all at once” said Mr. Kačiušis.
The company’s representative has no doubt that the new product will provide assistance and prove itself highly beneficial to many businesses in the travel market that also could be in need of adequate assistance. “Currently, the fears which all travel and transport companies – especially airlines – are experiencing, are related to the fact that it will be very difficult to regain people’s confidence in travel. The product we promise to offer is for those passengers who are still hesitant about their future trip. This service will provide more security and reassurance for their travel at a symbolic price. With the purchase of Skycop Care, passengers will be sure that they will be taken care of in the event of any flight disruption.
Mr. Kačiušis also emphasizes that an advantage of this service is the possibility to receive additional income for businesses currently going through really difficult times. Companies offering different services – from hotels to ticket services – receive income from adding the possibility to purchase Skycop Care as a part of their service package.
Julius Areška, CMO at Skycop, points out that the main work of implementing the Skycop Care membership program is almost finished. “Travellers will be able to purchase the first Skycop Care packages this summer”, – revealed Mr. Areška. “It is also important that from a technical point of view, the implementation of the new service on the existing partner platforms is very simple. The product is included as one of the additional, inexpensive services that the customer can choose when booking a trip” – says the representative of the company.