When you travel by plane, you are protected under the European regulations. Few passengers are aware of these consumer rights and many lack the legal knowledge to claim compensation.
How much compensation are you entitled to?
What compensation should I expect?
What was the distance of your flight? What was the exact length of your delay? What were the weather conditions like on the day of your flight and may any extraordinary circumstances have been a factor in the delay or cancellation? We will provide you with the answers to all these questions and assess the validity of your claim. All you need to do is enter your flight details and submit the claim; we’ll take care of the rest.
Most common questions
Here you can find the answers to the most commonly asked questions regarding the EU regulation, passenger rights and Skycop.
When a flight is disrupted due to force majeure or for reasons not related to the airline’s operations. Examples include:
- Weather conditions that are not suitable for the flight, natural disasters (e.g. the Ejafjadlojokudlio volcano that erupted in Iceland in 2010)
- Airport operation disruptions
- Acts of terrorism or military actions
- Trade union strikes
- Manufacturer’s defects in the plane.
Your financial compensation may be reduced if you agreed to accept other forms of compensation proposed by the airline – e.g. gift coupons or discounts for another flight.
If you have already accepted similar forms of compensation from the airline, it is important that you inform us about it.
The carrier must provide you with free meals and drinks, access to two free calls, free fax or let you use e-mail. When you have to wait for a flight for one or more nights – you must be granted free accommodation in a hotel, including transport to/from the airport.
In this case, you can expect to:
- Recover the full price of the ticket within 7 days from the date of the incident
- Get a ticket on the next plane to your final destination, under similar terms
- Select a later flight under similar conditions.
If you choose to travel a different route, and you have to wait, the carrier is required to provide you with free meals and drinks, access to two free calls, send a free fax or let you use e-mail. When you have to wait for a flight for one or more nights – you must be granted free accommodation in a hotel, including transport to/from the airport.
Of course! If you have tried to get the compensation independently, but the airlines have rejected it, fill in our claim form and provide all the information you have received from the airline – including the reason why your claim was denied. If we see that the airline had no reason to reject your claim – as always, we will represent your interests to the end. And keep in mind – you only need to pay us if you receive compensation yourself.