When you travel by plane, you are protected under the European regulations (EC) 261/2004. Few passengers are aware of these consumer rights and many lack the legal knowledge to claim compensation for cancelled flights or major delays – even when they know they should!

You are entitled to compensation if:

Flight was delayed more than 3 hours

Delayed flights mean dreadful wait times at the airport. And we all know that time is money, so it's no surprise that you are entitled to a compensation in the event that your flight was delayed for more than 3 hours!

Flight was cancelled

Airlines must inform you about a cancelled flight no later than 14 days before the departure date. Otherwise, it is classed as a serious travel disruption and you become eligible for compensation. Why not claim the money that you are due?

You were denied boarding

Overbooking is much more common than you may think. In order to maximize profits and seats full, airline companies sell more tickets than there are spots available on an airplane. So you are right to feel disappointed if you get denied boarding due to overbooking - it's the airline's fault. In cases like these you should be compensated.

What compensation should I expect?

Flight compensation depends on many things:

  • Flight distance
  • Delay length
  • Weather conditions
  • Extraordinary situations

Even if you are unsure, we will find the answers to all these questions and assess the validity of your claim. All you need to do is enter your flight details and submit the claim – we’ll take care of the rest.

€ 250

If you reached your destination more than 3 hours late and travel distance was up to 1,500 km.

€ 400

If the distance was between 1 500 km and 3 500 km and you reached your destination more than 3 hours late.

€ 600

If the travel distance was over 3 500 km and you reached your destination more than 3 hours late.

Frequently Asked Questions

Here you can find the answers to the most frequently asked questions in regard to the EU regulation, passenger rights and Skycop.

When am I not entitled to compensation?

You are not entitled to compensation when a flight is disrupted due to force majeure or for reasons not related to the airline’s operations. Examples include:

  • Weather conditions that are not suitable for the flight, natural disasters (e.g. the Ejafjadlojokudlio volcano eruption in Iceland in 2010)
  • Airport operations disruptions
  • Acts of terrorism or military actions
  • Trade union strikes
  • Airplane manufacturing flaws

Your compensation may be reduced if you agreed to accept other forms of compensation proposed by the airline – e.g. gift coupons or discounts for another flight.

If you have already accepted similar forms of compensation from the airline, it is important that you inform us about it.

My flight was delayed more than 3 hours. What are my other rights?

The carrier must provide you with free meals and drinks. You should also be allowed to make two free calls, use e-mail or send a free fax. If you have to wait for the flight for one or more nights, the carrier must grant you free accommodation at a hotel, including transport to/from the airport.

Can I get denied boarding compensation because of overbooking? What are my other rights?

In this case, you can choose to:

  • Receive a refund of the full price of the ticket within 7 days from the date of the incident
  • Get a ticket on the next plane to your final destination, under similar terms
  • Choose a later flight under similar conditions.

If you choose to travel on a different route, and it involves waiting, the carrier must provide you with free meals and drinks. You should also be allowed to make two free calls, use e-mail or send a free fax. If you have to wait for the flight for one or more nights, the carrier must grant you free accommodation at a hotel, including transport to/from the airport.

The airline already rejected my claim. Can I still use the Skycop services?

Of course! If you sought compensation independently, but the airlines rejected it, fill in our claim form and provide all the information you received from the airline – including the reason why your claim was denied.
If we see that the airline had no reason to reject your claim, we will take all the necessary steps to ensure that you get compensated. Know this: you only pay the service fee if you receive the compensation!

Find answers to all your questions regarding EU regulation, passenger rights and Skycop

Answers

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