Thousands of passengers delayed as Manchester airport grapples with fuel issues.
Please see the latest update on the power issue that affected the fuel supply. pic.twitter.com/XIltP8Fn5o
— Manchester Airport (@manairport) May 20, 2019
Manchester airport claims that a “power issue” on Sunday lead to a fuel supply system failure at around 14:00. The issue was fixed by 3 o’clock on Monday. It was initially hoped that the issues would be fixed soon. However, the delay in fuel delivery has caused some flights to time out, forcing the passengers to disembark and return to the terminal.
As always, air passengers suffering from these cancelled flights should know that they have rights granted to them under Regulation (EC) 261/2004. The airline has to provide you with free meals and drinks. You should also be allowed to make two free calls, use email or send a free fax. If you have to wait for the flight for one or more nights, the carrier has to provide you with free accommodation at a hotel, including transport to/from the airport. In case they’re unable/unwilling to do this, save the receipts: all “rational” expenses (no VIP penthouses, caviar or limos) should be refunded afterwards. Read more: Cancelled Flight Compensation.
Unfortunately, an airport-side disruption is one of the exceptional circumstances as defined by (EC) 261/2004 – which means you can’t claim cancelled flight compensation! Other rules still apply, so the airlines should still take care of you.